Terrible customer service Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped. In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.

Fast delivery Fast delivery, nice and clear communication (tracking, emails etc.), safe and high quality package. And of course, very nice product! Thank you very much for such a great service, wishing you thousands of pleasant clients!

Beautiful selection of lamps Beautiful selection of lamps, ewcellent website, easy shopping, delighted with the packing of the lamps for transport. Since we ordered six lamps it was important to us that everything in the order be correct, and it was.

Great Experience! I have noting but good things to say about our experience with Lampemesteren. We live in the US and the package arrived in less than a week! One of the items we ordered was in backorder (this was clearly communicated ahead of us placing the order) and they split the shipment into two without any extra charges. Highly recommend, would buy from them again.

Fraudulent abusive commercial behaviour My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher. This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer. Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.