Fraudulent abusive commercial behaviour My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher. This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer. Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Terrible customer service Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped. In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.

Despite considerable problems with the… Despite considerable problems with the delivery company UPS, Lampemesteren did everything in their power to supply me with the item I ordered. It took a couple of months but they always answered my E-mails and tried hard to get UPS to see sense. Otherwise the Lampemesteren lamp cable adjuster worked perfectly after I received it. :-)

Excellent service - Australia Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still happy to pay the extra shipping as it was still cheaper than buying two of the same lights locally.

Absolutely Excellent. Absolutely Excellent. I ordered a beautiful Gople Table Lamp. It arrived in 7 days with a free bulb and UK converter plug. Fantastic service throughout and wonderful customer service. Will definitely use and recommend this company in a heartbeat.