No refund despite receipt of goods in return I purchased a 25cm hybrid HexClad frying pan the on HexClad website on 15 April. The product description on the website does not specify that PFOAs (perfluorooctanic acid otherwise known as ‘forever chemical’ that leeches into the food while cooking and is cancerogenic according to a US study) are used in the production of the frying pan. Having learnt this, I requested a return from the company on the day of the pan’s arrival, 18 April. I posted the pan back the next day. The shipper (yodel) confirmed to me that the parcel was delivered to HexClad on 23 April. I contacted the company three times requesting to confirm receipt and let me know if anything else is required from my side to process a full refund. I received a reply to my first message with generic copy paste of HexClad policies. No receipt was confirmed. I received no reply to either of the two follow up emails I sent. Despite receipt of the product in return, the refund was not issued and I cannot get through to the company to discuss the matter further. I have reported this to my bank to investigate as a case of fraud. Update: company’s reply to my Trustpilot post makes it sound like I didn’t notice a refund email in my inbox. That’s not the case. They’ve actioned a refund authorisation only when I contacted the fraud team at my bank and posted on Trustpilot. At the time of writing I still haven’t received the refund into my account and the suggested 7-10 days timeline for receipt of funds makes it sound like the funds are sent by pigeon mail. Shameful.

Still like new I've had these pans for almost a year and besides a few marks they look new. We cook everything at home and never hand wash so these pans really hold up.

Very impressed I’ve only had mine for a couple of weeks but I am very pleased. I was a bit worried because I saw some posts about food sticking but honestly, absolutely no sticking. Even cooked some candied pecans which are very sticky and nothing stuck!!

Pan never worked on my Neff induction hob Pan never worked on my Neff induction hob. Returned and instead of refunding £133 they only refunded £127. Was not charged postage on original order so why £6 not refunded. Not worth the hype in my opinion. For all the refunds not fully refunded they must be making a fortune just on that financial return. Cannot be bothered contacting them as to be honest life is too short for such a hassle. Not recommended

Big Marketing fake Big Marketing fake. The pan is not much better then other normal inox pans. Eggs are sticking more then in other pans!! So be very careful when you order Hexclad, don’t spend this amount of money an buy instead a normal inox pan, it’s the same for 1/5 of the price. I am not sure, if Ramsey is really using this Hexclad. Never again and stop making fake advertisement!!!!