Hexclad Support The Customer Support Group is a very sincere, compassionate, kind group and handled my issues beyond my wildest expectations. I am ever so glad I use their wonderful products.

They stand behind their products! Return process was seamless. The staff was communicative in a timely fashion Thank you for having a product we enjoy and use every day!

Best cookware ever,,best company,if u… Best cookware ever,,best company,if u have a problem they get in it immediately. No questions asked send a picture and number on pan. With in a week if it needs replaced they send it. Pizza pan is my next buy. I HAVE ALL THE POTS AND PANS. I HAVE PUT THEM IN MY WILL TO GO TO MY CHILDREN WHEN I DIE,THAT IS HOW MUCH I LOVE THEM you cannot go wrong.

Products take way to long to be shipped! After getting the wrong product I have waited for over 20 days from the day that I sent them proof of the wrong product and and according to the shipment details I finally got from them they have not yet shipped the pan I ordered. I would think correcting a wrong order would be a priority for them but it looks like it is not. Edit: After posting this here I finally got some good news from them. I was contacted by a Customer Support Manager and it looks like the pan has finally been shipped after a very long wait.

Pan never worked on my Neff induction hob Pan never worked on my Neff induction hob. Returned and instead of refunding £133 they only refunded £127. Was not charged postage on original order so why £6 not refunded. Not worth the hype in my opinion. For all the refunds not fully refunded they must be making a fortune just on that financial return. Cannot be bothered contacting them as to be honest life is too short for such a hassle. Not recommended