Excellent customer service Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.

Awesome customer service Awesome customer service. Initially, the lamp I received was damaged, so I shot their support team an email and got a prompt response. I sent over some pics and a video of the damage, and they promised to send me a brand new one. The replacement came in pretty quick. Had a bit of a hiccup at the start, but the new lamp is flawless and fits my room perfectly.

Picked up 6 wicker pendant lights for… Picked up 6 wicker pendant lights for the dining area. When they showed up, can't fault the packaging or the quality. But listen to this—they didn't come with any bulbs! Went back to double-check their webpage, and sure enough, it says right there, 'bulbs not included.' So, heads up if you're looking to buy lighting here—make sure you read the details to see if bulbs are part of the deal or not.

I opted for the free shipping option… I opted for the free shipping option that was estimated to take 15-21 days, but the light arrived even quicker than expected. This is great, thank you!

Received what I purchased Received what I purchased. But seriously? Shipping a tiny light in a 20x20 inch box isn't exactly eco-friendly.