After using it for about six months After using it for about six months, my LED driver gave out. I reached out to customer service, and they quickly sent me a replacement. Really digging censlighting's warranty service.

Smooth process from start to finish Smooth process from start to finish, could track the items and received regular updates. Initially, I found the same Wabisabi chandeliers on another site for half the price of censlighting. Contacted customer service to cancel but was told the items were already in transit and couldn't be canceled. However, they assured me I could return them if not satisfied. So I took a chance and bought a seemingly identical chandelier from the cheaper site. Once both arrived, the difference was night and day. The cheaper one felt flimsy and looked cheap, almost like it was made of foam. The one from censlighting was heavy, almost worryingly so (they assured me it's made of resin), and had a substantial, quality feel to it. Ended up returning the cheap one; sometimes it's the price that counts, sometimes it's the quality.

Received a light that wouldn't turn on Received a light that wouldn't turn on. Reached out to customer service and they had me shoot a video to check for any wiring issues. Turned out the wiring was fine; they promptly sent me a brand-new light. Kudos to customer service—really very good customer experience. Highly recommend.

I opted for the free shipping option… I opted for the free shipping option that was estimated to take 15-21 days, but the light arrived even quicker than expected. This is great, thank you!

Regrettably Regrettably, the light I received was smaller than I'd anticipated. While they were beautifully crafted, they just couldn't replace my current wall lights. I was all set to return them, but their customer service recommended another similar light instead. Currently in the process of making an exchange, and fingers crossed, this turns out to be a better fit.