Awesome customer service Awesome customer service. Initially, the lamp I received was damaged, so I shot their support team an email and got a prompt response. I sent over some pics and a video of the damage, and they promised to send me a brand new one. The replacement came in pretty quick. Had a bit of a hiccup at the start, but the new lamp is flawless and fits my room perfectly.

Regrettably Regrettably, the light I received was smaller than I'd anticipated. While they were beautifully crafted, they just couldn't replace my current wall lights. I was all set to return them, but their customer service recommended another similar light instead. Currently in the process of making an exchange, and fingers crossed, this turns out to be a better fit.

Ordered a luxe crystal chandelier Ordered a luxe crystal chandelier, and it came perfectly packed. Had 2 broken crystals though, but here's the thing—didn't even matter. They had extra crystals in there, ended up with 5 spares after installation. This company knows how to hedge their bets, for real.

Although the final product is… Although the final product is beautiful, assembling dozens of crystals was a nightmare. The chandelier came with a single page of assembly instructions, and my electrician had a bit of trouble installing it as he had to trim the wires. In addition, the included bulbs are too bright. And they are not dimmable. I'd definitely think twice before buying from this company again, which is a shame because the chandelier is really pretty. It's just more trouble than it's worth.

Excellent customer service Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.