I received the light and it did not work out of the box. I received the light and it did not work out of the box, the remote instructions were not with the light. When called support they sent a jpeg of the remote which was not correct either and had to send again. There was also no wiring instructions as well no QL check stamp which usually comes with these products. When I told support they wanted a video of me making the wiring connections to prove it was wired correctly before they would reimburse me for a light that did not work. This is when I had to do a review of this product that was cheaply made shipped directly from China.

I ordered a LuxuryFlower Designer Piece… I ordered a LuxuryFlower Designer Piece Chandelier and it's absolutely stunning. It would've been nice if shipping were a bit faster, but it was worth the wait. My electrician mentioned that the installation instructions were incredibly detailed. Overall, a fantastic experience.

Picked up 6 wicker pendant lights for… Picked up 6 wicker pendant lights for the dining area. When they showed up, can't fault the packaging or the quality. But listen to this—they didn't come with any bulbs! Went back to double-check their webpage, and sure enough, it says right there, 'bulbs not included.' So, heads up if you're looking to buy lighting here—make sure you read the details to see if bulbs are part of the deal or not.

Although the final product is… Although the final product is beautiful, assembling dozens of crystals was a nightmare. The chandelier came with a single page of assembly instructions, and my electrician had a bit of trouble installing it as he had to trim the wires. In addition, the included bulbs are too bright. And they are not dimmable. I'd definitely think twice before buying from this company again, which is a shame because the chandelier is really pretty. It's just more trouble than it's worth.

Excellent customer service Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.