Excellent customer service Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.

Picked up 6 wicker pendant lights for… Picked up 6 wicker pendant lights for the dining area. When they showed up, can't fault the packaging or the quality. But listen to this—they didn't come with any bulbs! Went back to double-check their webpage, and sure enough, it says right there, 'bulbs not included.' So, heads up if you're looking to buy lighting here—make sure you read the details to see if bulbs are part of the deal or not.

Regrettably Regrettably, the light I received was smaller than I'd anticipated. While they were beautifully crafted, they just couldn't replace my current wall lights. I was all set to return them, but their customer service recommended another similar light instead. Currently in the process of making an exchange, and fingers crossed, this turns out to be a better fit.

Received a light that wouldn't turn on Received a light that wouldn't turn on. Reached out to customer service and they had me shoot a video to check for any wiring issues. Turned out the wiring was fine; they promptly sent me a brand-new light. Kudos to customer service—really very good customer experience. Highly recommend.

Well Well, I've got a bone to pick with the dimensions. I snagged a Wabisabi-style pendant light off their site, thinking I was scoring a 40in piece, and what shows up? A 40cm fixture! Got my wires crossed with the units, but I've got to level with you, an American lighting site really ought to be using inches as standard. They did replace it with a larger one, but it threw a wrench in my project timeline. They said they're planning to update the dimensions to inches, and I'm all for that.