One of my go-tos for all of the special… One of my go-tos for all of the special pieces in my home. They have excellent customer service and work hard for their customers. I ordered an item that was taking quite some time to ship. I was able to exchange it for a similar item that was ready to ship and was issued a refund for the price difference. Amazing and would highly recommend.

Quality and Service standout!! Well designed, green/sustainable products for our new dwelling. Customer service above and beyond expectations. Real product provided by real folks. Quality and service standouts!!

I ordered a pouf as an open box item… I ordered a pouf as an open box item (description was item was new but original packaging was damaged) and I was a little nervous because it was marked as no returns/refunds and was worried what would happen if the pouf wasn’t actually in good condition. Order shipped so quickly (I ordered late Monday night, shipped Tuesday, and arrived NYC on Thursday morning). The order was packaged extremely well- so much sturdy protection, and I’ve unboxed an item that’s in perfect condition. Very happy with this order!

Never Received Product I purchased a light fixture from Batten Home and received an order confirmation stating I would receive another email once the item had shipped. I waited and waited, receiving no further correspondence from the company. Finally several weeks later I decided to email them to check up on the order. They responded to tell me that the item was out of stock. Would have been nice to receive this information after placing the order rather than waiting around for a month for a package that never came!

Lousy customer service Poor communication and terrible customer service..I've tried 4x to get pre-authorized for a return before their 7 day return policy window runs out. No replies. I'm just going ahead and shipping it back. If they hit me with a restocking fee because the return wasnt pre-authorized I'll dispute it with my VISA card. I won't buy from them again. Their "quick ship" took me 6 weeks to receive my item. When I contacted them about this I was told it had been delayed. Well,I guess so,but couldn't they have contacted me?