I ordered a pouf as an open box item… I ordered a pouf as an open box item (description was item was new but original packaging was damaged) and I was a little nervous because it was marked as no returns/refunds and was worried what would happen if the pouf wasn’t actually in good condition. Order shipped so quickly (I ordered late Monday night, shipped Tuesday, and arrived NYC on Thursday morning). The order was packaged extremely well- so much sturdy protection, and I’ve unboxed an item that’s in perfect condition. Very happy with this order!

Wonderful customer service Wonderful customer service! There was an issue with a product, and they offered the option of a generous rebate or a free return. Shipping is speedy, and items are packaged nicely. As far as I can tell, this is one of the only domestic distributors of Skagerak, Form & Refine, and other great northern european brands.

One of my go-tos for all of the special… One of my go-tos for all of the special pieces in my home. They have excellent customer service and work hard for their customers. I ordered an item that was taking quite some time to ship. I was able to exchange it for a similar item that was ready to ship and was issued a refund for the price difference. Amazing and would highly recommend.

Return are expensive! Just cautioning everyone to be aware of their return policy! You have to pay to ship anything back, and I’m my case, the cost to ship the items back was $15 and the Amber water bottles cost $25 total. They were not able to make an arrangement to help mitigate my return shipping costs. Do not recommend buying from them for this reason.

Great customer service Beautiful item and packaging and good price too. I ended up returning the item I got as it was too big and it got damaged by UPS. They were incredibly responsive and helpful in filing a claim which I really appreciated, very nice to work with.