Excellent customer service Excellent customer service. A mirror that was broken on arrival (delivery person error) was promptly replaced. I look forward to shopping with this store again.

Lousy customer service Poor communication and terrible customer service..I've tried 4x to get pre-authorized for a return before their 7 day return policy window runs out. No replies. I'm just going ahead and shipping it back. If they hit me with a restocking fee because the return wasnt pre-authorized I'll dispute it with my VISA card. I won't buy from them again. Their "quick ship" took me 6 weeks to receive my item. When I contacted them about this I was told it had been delayed. Well,I guess so,but couldn't they have contacted me?

Great service! Read terms of service. Before ordering from Batten Home, I was hesitant to order because of a few bad reviews. Shaan, the owner has done a great job of explaining Battens Homes terms of service. I have ordered numerous lighting and home decor items for my clients. The service has been exceptional and as described. Will order again….

Disappointing experience I ordered from batten home over 3 weeks ago and my order has not even been processed yet. I have reached out right after placing the order to check on the processing time and was advised that it’d take 2-3 week to ship it. Yet, after 2.5 weeks when checking on the status again, I received no response. The order was placed on 11/17/2022 and today is 12/15/2022 and I have not heard back yet on where the items are. This is extremely frustrating and disappointing, would never order again from them.

Return are expensive! Just cautioning everyone to be aware of their return policy! You have to pay to ship anything back, and I’m my case, the cost to ship the items back was $15 and the Amber water bottles cost $25 total. They were not able to make an arrangement to help mitigate my return shipping costs. Do not recommend buying from them for this reason.