One of my go-tos for all of the special… One of my go-tos for all of the special pieces in my home. They have excellent customer service and work hard for their customers. I ordered an item that was taking quite some time to ship. I was able to exchange it for a similar item that was ready to ship and was issued a refund for the price difference. Amazing and would highly recommend.

Pippu Slow Brewer I received my elegant Pippu Slow Brewer! It makes a perfect the perfect cup of coffee every single morning. Batten Home’s customer service is outstanding, they answered my questions and delivered in a timely fashion. I cannot wait for my home renovation to be over so I can buy more!

Wonderful customer service Wonderful customer service! There was an issue with a product, and they offered the option of a generous rebate or a free return. Shipping is speedy, and items are packaged nicely. As far as I can tell, this is one of the only domestic distributors of Skagerak, Form & Refine, and other great northern european brands.

Never Received Product I purchased a light fixture from Batten Home and received an order confirmation stating I would receive another email once the item had shipped. I waited and waited, receiving no further correspondence from the company. Finally several weeks later I decided to email them to check up on the order. They responded to tell me that the item was out of stock. Would have been nice to receive this information after placing the order rather than waiting around for a month for a package that never came!

Excellent customer service Excellent customer service. A mirror that was broken on arrival (delivery person error) was promptly replaced. I look forward to shopping with this store again.