Huh. Special order ??? Received adequate assistance in selecting a light fixture displayed on the floor but not in stock. When paying, I asked return policy and discovered what I was buying was a "special order " and as such not returnable. Crazy that an item featured on the floor is not returnable. I'd understand if it was in a catalog and not on display. Anyway, that argument left me feeling regret about the purchase. Think it's just a bad business practice and should be stopped. While I ultimately was pleased with product I will not return to a store that won't accept returns on items they openly display.

Problem with delivery I purchased a replacement part for my track lighting to replace a burned out part. I was told that the part will be shipped to my building in a week. No one contacted me when the part was not delivered for a long time. I had to inquire about the delivery by going to the store three times. No one helped me for the first two times. I walked away frustrated. I was not able to get a new estimated time of delivery until the third time. The part was finally delivered over a month after the original estimated date. Other than this very poor experience, I consider Gregory a good store with a large inventory of modern light fixtures. But their service needs improvement.

no problem with delivery, BUT no problem with delivery, pick up, etc. 5 stars fro this BUT, purchased replacement track lighting. Unfortunately two of the fixtures do not fit my existing track -even though I had bought a sample of original when placing my order. OVERALL, 3 stars I am currently out of the country until spring 2018 and cannot come back to store to exchange until then.

As a designer As a designer, I thoroughly enjoy working with David Silverstein. He is so knowledgeable about the products he is selling and i feel totally confident that the order will be delivered without any issues. I do have a problem, however, with Lighting By Gregory's impossible return policy. If I am buying something sight unseen, it is sometimes difficult to assess how the item will look and fit in the space for which it is planned. If Lighting By Gregory had a more cooperative policy for returns or exchanges, I would shop at the showroom more often.

Incredible selection Incredible selection. Good expert advice on the sales floor. Professional follow up. High quality. The right lighting can make such an impact on how you feel in your home. I wanted lighting that makes me feel like I walked into the future and I now have it! Some beautiful Italian lights for the bedroom and gorgeous German lights for the living room. Expensive but definitely worth it. You can see and feel the quality difference. Also some clean super-modern minimalist lighting fixtures. I love them all!