I don't understand how this place can… I don't understand how this place can have a rating of so many stars. This place has terrible customer support. I was waiting for a couple of days for an email with a reply. As for my last email, I've actually never got a response. I placed an order for an item in stock (lead time) according to the prolighting website, tho I was waiting for three weeks before it was shipped. The restock fee is a ripoff! I purchase the wrong position light bulb due to a confusing description on the website. I realized my mistake when I got the package. I actually never opened the bulb box. At this point, I need to pay for a delivery, which is ok, I guess, and 25% restock fee! It's not worth sending it back because the refund goes towards $0. I will never order anything from this place again and will not recommend this place to my friends.

Prolighting has been in business for almost 15 years and is always a step ahead. This is a registered company with an awesome customer service department! Prolighting is an actual company, and not just a web site like some of the other lighting sites that pop up. Before placing our order, I did my due diligence bc I had a bad experience with another "company", which had no customer support and no reliable, timely shipping service. It turned out to be not much more than a web site. I guess that is buyer beware. Prolighting has a staff that responds when you call, and responded to emails when we had questions. Shipments were fast and correct. This is a registered company, with a long history of verified customer success.

Made in USA matters Went with ProLighting because they had good prices on made in usa gear, and the made in usa was highlighted. Although the main page made in usa link did not show simkar, that's what I bought, and am happy with the price, shipping, and experience. I found simkar on prolighting via google.

new customer order I recently purchased two of the sealed HO lighting ballasts for my horse barn. We were a bit concerned about the quality of the light produced as well as the difficulty level in installing these ballasts. Also, we weren't sure about how quickly they would arrive here and also the quality of what we purchased. Our fears were alleviated when the ballasts arrived. they were securely packaged and much to the delight of my husband and son they were extremely easy to install. In spite of having a smaller wattage bulb, the light that was produced exceeded what we previously had by a large margin. We would purchase this product again and definitely from ProLighting!! Thank you!

Great service, great price, free shipping I am finishing the inside of a new home workshop and had an idea of what kind of lights I wanted. Customer service at ProLighting patiently answered my questions and contacted manufacturers to get the info I needed to make a decision as to which lights would be appropriate. When I was ready to order I found a lower price on another website but I wanted to order from ProLighting and they offered me an even lower price. Due to supply problems (Chinese flu) there was a delay from the manufacturer but ProLighting kept me informed and I got my lights without too much delay.