Good company Only issue was ProLighting did not offer faster shipping when I placed order online, so I had to call them the following day to see about faster shipping. They did get me my lights shipped faster, but I had to buy two sets of lights and return one. Still waiting for our refund on the return.

I don't understand how this place can… I don't understand how this place can have a rating of so many stars. This place has terrible customer support. I was waiting for a couple of days for an email with a reply. As for my last email, I've actually never got a response. I placed an order for an item in stock (lead time) according to the prolighting website, tho I was waiting for three weeks before it was shipped. The restock fee is a ripoff! I purchase the wrong position light bulb due to a confusing description on the website. I realized my mistake when I got the package. I actually never opened the bulb box. At this point, I need to pay for a delivery, which is ok, I guess, and 25% restock fee! It's not worth sending it back because the refund goes towards $0. I will never order anything from this place again and will not recommend this place to my friends.

Right on the money This was my first order with ProLighting.com, I ordered 2 solid state 12V quarts "transformers". ProLighting had exactly the right item at a good price. Shipping was very fast. The parts arrived in good condition (well packet) and were from fresh stock (based on the datecode and cleanliness of the package. I couldn't ask for more. I will definitely try them first when the need arises. John

LED step lights are junk Purchases ten LED step lights because they were supposed to last pretty much forever. Five out of ten stopped working within two years. Managed to get all but three working by switching out bad transformers and bad LEDs. Found out that warranty was essentially useless. Repair kits cost $65 each. Buy your lighting somewhere else.

Poor customer service I requested a return authorization and have yet to get a response. I was told via the return tab on the web site that I would be receiving an email shortly with the information on the return procedures. That was four days ago. What is shortly? I would consider shortly within 24 hours! Still waiting to hear from them. I think they are waiting until their thirty day return policy ends and then I won't be able to get a refund.