Essentially - they LIE 100% of the time. Order place mid July 2023. I have repeatedly asked, via phone and email, if the item we ordered is in stock. ALL of the customer service agent assured me (more than five times) that it was. Both phone calls made within 10 days of each other, resulted in the man who answered the phone, telling me it absolutely will ship 'within the week'. And that they will send tracking information 'in the next day or two'. THEY ALL LIED! I really think they couldn't be bothered to actually verify with their supplier. It's disgusting behavior and the disrespect has gained nothing more than a one time purchase of $100 versus years of a business relationship. Good luck to them with that.

Very pleased I am very pleased with my experience ordering from Van Dyke’s. My entire order was delivered on-time and the quality of every piece was exactly as described. I would order from them again and would recommend them to others.

Antique Chest Parts I was restoring an antique chest that has been in the family for a couple of generations at least. I ordered some hinges and latches that I thought would work but when I received them I just didn't like the way they matched my chest. I ordered a second set and sadly they weren't any better of match, my issue not theirs. Both orders shipped promptly and were exactly as I expected. They just didn't work with my situation. I contacted customer service about a return and they responded within hours with a full refund and offered to send a return shipping label. I was very impressed with their no nonsense return acceptance. I would definitely use them again for any future purchases.

About the same as what I'm reading on… About the same as what I'm reading on here regarding Van Dykes, I gave them a card number and yet they can't figure out how to use the number I gave them? Then they took my order for a few items and that order has maybe gone into a Black Hole, spinning out away into the remote corners of the Universe? Whoever wrote that they have nothing on hand is correct, they haven't anything on hand, as far as we know they're buying our ordered items from a street vendor in Pakistan.

Ordered turned wood corner moulding… Ordered turned wood corner moulding guards for my hallway walls. They were of nice quality but one was warped and the other had a slice missing from the top of it's finial. I gave a call to customer service and they promptly sent two replacements with no problem. Corner guards have created a fine finish accent and protect the corners in the winding hallway from nick's and smudges.