Antique Chest Parts I was restoring an antique chest that has been in the family for a couple of generations at least. I ordered some hinges and latches that I thought would work but when I received them I just didn't like the way they matched my chest. I ordered a second set and sadly they weren't any better of match, my issue not theirs. Both orders shipped promptly and were exactly as I expected. They just didn't work with my situation. I contacted customer service about a return and they responded within hours with a full refund and offered to send a return shipping label. I was very impressed with their no nonsense return acceptance. I would definitely use them again for any future purchases.

Greedy people; poor customer service Edit/Update: Van Dyke's eventually sent me some replacement hardware at no cost. So, they came through in the end. Original: Ordered a $3300 library ladder with a hardware kit that had to be ordered separately, using a Van Dyke's ordering system that deliberately shorts you on hardware kit parts (you know, because $3300 isn't enough -- Van Dyke's wants more). Took 5 attempts to get through to CSR (they ignore emails) -- was told: "too bad, take a hike". Great. Much enjoyment working with a company that thinks $3300 for a library ladder isn't enough. And thinks their customers are just in the way.

Ordered turned wood corner moulding… Ordered turned wood corner moulding guards for my hallway walls. They were of nice quality but one was warped and the other had a slice missing from the top of it's finial. I gave a call to customer service and they promptly sent two replacements with no problem. Corner guards have created a fine finish accent and protect the corners in the winding hallway from nick's and smudges.

Personal Touch, Professional Results! They offer more than just products—they offer inspiration. Their handcrafted and custom pieces have added the perfect personal touch to my restoration projects, setting them apart from cookie-cutter designs. From unique knobs and pulls to exquisite wooden corbels, every item exudes craftsmanship and attention to detail.

Great variety of hardware at reasonable prices VanDykes's carries the most unique items and a good cross-section of pricing, so you can always find what you want. I have ordered from them several times and have never had a problem with the quality of any of the items. They provide a good description so you know exactly what you will get. Their service staff are excellent to deal with and easy to reach - no long waits to speak to someone). This is my go to store for hardware and accessories for my colonial home. i particularly like their rustic iron hardware for trunks and the like.