Great - Communication could be better, though. I ordered carriage door hardware for 5 overhead garage doors which is a lot of pieces. Van Dykes is usually quick to ship orders so after 2 weeks when I hadn’t received an email that my order had shipped I called customer service. They politely told me they didn’t have enough inventory to fulfill my order. A few days later I received most of my order and the remainder arrived a couple of weeks later.

In life you get what you pay for When you consider the quality of the products that Van Dyke sells it more than justifies the cost of some of their items. I get that not everyone can appreciate purchasing quality goods, but then at least don’t complain about the prices? It’s not expensive, it’s just not a price you’re willing to pay. There’s a difference, and I personally think America’s economy and society as a whole would be doing a lot better if more people understood this.

Amazing Customer Service & Products Ordering was easy, a real person answered the phone when I called with a question. Everyone I spoke/emailed with were professional, friendly and helpful. When I left a message, my calls were returned promptly. Unfortunately the items I ordered did not work with my current project so I had to return them, but it was so easy! I will always look to Van Dyke's, you may pay more, but you get great customer service and their products are beautifully constructed and made to last another 100+ years!

I am editing my review because I did… I am editing my review because I did receive a call from Van Dyke's and they were very apologetic and wanted to straighten out the mess that was made with order. They did refund my money and also gave me a credit for $50.00. While the buying experience was not the greatest for me and it was my first time buying from them, I must say that they did what companies should do that have a customer service model that includes trying to retain unhappy customers. I am willing to give them another chance.

Best Selection, Best Quality The items I purchased were exactly what I was expecting. I always go to Van Dykes for the anything I need for a dyi project. Great selection, unusual items. When we built our home 27 years ago, Van Dykes is where we went. We purchased beautiful brass return vent covers for our formal rooms. So much better than the standard louvered metal ones that builders use. You cannot go wrong with them. My only irritant is that their shipping seems to take so long, but in the end it is always worth the wait.