no service after sale i purchased a 700 plus dollar door back in nov of 2015 installed in early january since then i love the door but im loosing magnets about 1 a month . i'm missing 4 magnets so far. i wrote hale a few months back but didn't hear anything back not even a call to sent me new magnets . i really like the door but i need another door in the next few months , but i think i'm gonna look into another door company unless hale takes care of my problem

Sturdy, Handsome, doggie door. Definitely one of the best on the market at a reasonable price. I bought the small-medium-tall wall unit - Clear instructions, solid materials and excellent construction make this a great door, I installed it myself in about 4.5 hrs. The only problem a home installer might have is cutting the tunnel as it is a nice heavy gauge sheet metal (fortunately I have a full set of tin snips). The flaps are really well made with three magnets on each one so it provide a great seal. If your dog is timid about going into or under things I would recommend getting the training flap. I made one and it is helping but the Hale one looks like it would be much better.

Great Product We have had a Hale doggie door for about 10 years. Every so often we must order replacement flaps, which we did recently. The web site was easy to navigate. However, I am confused as to why we were required to create an account just to order flaps. Then after ordering the flaps we heard nothing from them. After 10 days I finally called them to ask what was going on. So, while I love the product, I think they need to make giant strides towards maintaining communication as to when the order is expected to arrive so that we don't feel abandoned! All arrived safe and sound even if slow.

Amazing Company and Amazing Product Support I had a pet door installed through a solid concrete wall about 10 years ago. Last year I finally had to replace the flaps. I purchased the flaps and replaced them myself. One of them started to tear and I contacted the company who immediately took care of me and sent out a replacement. I would recommend Hale Pet Doors to anyone who needed a professionally installed door and or course amazing support. Pudge and Brutus thank you for your kindness and support.

I was very pleased with my product I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!