I was very pleased with my product I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!

Although I was happy with the frame and… Although I was happy with the frame and how it fit, I’m generally unhappy with the vinyl… The vinyl seems to haze up pretty quickly. I reached out to the company and they told me to use a special cleaner and it hasn’t worked.. too bad you can’t upload a photo on this site. Hazy pet door, but clear French door glass is not a good look.

Incredible Customer Service Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.

Installed Hale Omni Panel Pet Door in a … Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale. But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.

replacement of door flaps Great product lasted 20 years of use by four dogs. When the time came to replace the door flaps viewing the video was certainly beneficial, though no where as easy as depicted when it came to removing old screws, several of which simply striped. Without the use of my Dremel and cutting discs to either cut the screws or create a good slot in the head for a flat blade screw driver, I would have been in serious trouble. Anyway, after an hour or so of sweating and swearing, all is well. I hope for another 10 or 15 years of service from this door.