Good product sold by helpful people. I can't say anything negative at all. The entire experience was satisfying and I got the doggie doors as promised. They are higher quality and more durable than anything I've seen in various pet store, even the ones that cater to dogs and cats.

Great Quality Doors We've installed 2 different wall mount dog doors and replaced flaps twice on one of them (due to a Border Collie who thinks her job in life is to race in and out of them all day)! Absolutely fantastic quality, sturdy dog doors...and replacements are easy to install and come with detailed instructions. Recommend Hale every time we get a chance. They're the best!

Great Product We have had a Hale doggie door for about 10 years. Every so often we must order replacement flaps, which we did recently. The web site was easy to navigate. However, I am confused as to why we were required to create an account just to order flaps. Then after ordering the flaps we heard nothing from them. After 10 days I finally called them to ask what was going on. So, while I love the product, I think they need to make giant strides towards maintaining communication as to when the order is expected to arrive so that we don't feel abandoned! All arrived safe and sound even if slow.

Great pet door, but slow out the door! Firstly, the pet door is fantastic and give it 5 stars however the less can be said of the customer service. You place the order and don't get any updates to inform you that the door has to be manufactured first before it is shipped. So it takes much longer than simply the shipping time, so don't order if you need one quickly.

Installed Hale Omni Panel Pet Door in a … Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale. But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.