Excellent Design I am quite impressed with the quality of the Hale Pet Doors. I installed two doors and love the design. Each door has two flaps with magnets strong enough to prevent bug, gnat, and mosquito entry, yet still allow pet access. Each door has weather stripping, which helps prevent chafing while making the door energy efficient. The flaps fit snugly enough such that I could not hear a conversation between two people on the other side of the door. Training took about a week for all four dogs. Excellent product!

Quality product at a cost The Hale doors are second to none ! My second door / install and it works and looks great. But.... recently purchased a new inner door and the shipping was an unbelievably high $17.50.... Even higher than thier own site described rates. I do a lot of online ordering and try to weed out those who jack up shipping for a little more profit. Underhanded way to make an extra buck, it doesn't reflect well on your name.

Incredible Customer Service Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.

Great pet door, but slow out the door! Firstly, the pet door is fantastic and give it 5 stars however the less can be said of the customer service. You place the order and don't get any updates to inform you that the door has to be manufactured first before it is shipped. So it takes much longer than simply the shipping time, so don't order if you need one quickly.

The BEST dog door money can buy I bought my first Hale wall mount door about 12 years ago. It has been used many times a day ever since. No problems. I now have a larger dog and am replacing my Sheltie-size door with border collie size door. I didn't even bother looking at anything else besides another Hale door. They are well designed, built with high quality materials, they work like they're supposed to, and they last virtually forever.