Great Product We have had a Hale doggie door for about 10 years. Every so often we must order replacement flaps, which we did recently. The web site was easy to navigate. However, I am confused as to why we were required to create an account just to order flaps. Then after ordering the flaps we heard nothing from them. After 10 days I finally called them to ask what was going on. So, while I love the product, I think they need to make giant strides towards maintaining communication as to when the order is expected to arrive so that we don't feel abandoned! All arrived safe and sound even if slow.

High Quality Product The Hale Pet Door is a very high quality product. It is relatively easy to install and keeps the wind and cold air out of the house. The metal security door slides in easily and further insulates the door from the cold. The magnets are very strong, so it too my 8 pound dogs a day or two to get used to opening the flaps, because our old doggie door had weaker magnets. There is a dip between the inside and outside frames that I filled in with a strip of wood to make it easier on our dogs paws. Although relatively expensive, it is 10 times better than the relatively inexpensive plastic doggie doors.

Installed Hale Omni Panel Pet Door in a … Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale. But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.

no service after sale i purchased a 700 plus dollar door back in nov of 2015 installed in early january since then i love the door but im loosing magnets about 1 a month . i'm missing 4 magnets so far. i wrote hale a few months back but didn't hear anything back not even a call to sent me new magnets . i really like the door but i need another door in the next few months , but i think i'm gonna look into another door company unless hale takes care of my problem

I was very pleased with my product I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!