Excellent Design I am quite impressed with the quality of the Hale Pet Doors. I installed two doors and love the design. Each door has two flaps with magnets strong enough to prevent bug, gnat, and mosquito entry, yet still allow pet access. Each door has weather stripping, which helps prevent chafing while making the door energy efficient. The flaps fit snugly enough such that I could not hear a conversation between two people on the other side of the door. Training took about a week for all four dogs. Excellent product!

replacement flap We ordered a replacement flap for a door that was installed six years ago. I was surprised and pleased that the new flap arrived with new weather strip, magnets, even a correctly sized drill bit. As a contractor with 30yrs experience, we rarely encounter this level of concern and quality when ordering replacement parts. Very impressive.

Great Product We have had a Hale doggie door for about 10 years. Every so often we must order replacement flaps, which we did recently. The web site was easy to navigate. However, I am confused as to why we were required to create an account just to order flaps. Then after ordering the flaps we heard nothing from them. After 10 days I finally called them to ask what was going on. So, while I love the product, I think they need to make giant strides towards maintaining communication as to when the order is expected to arrive so that we don't feel abandoned! All arrived safe and sound even if slow.

High Quality Product The Hale Pet Door is a very high quality product. It is relatively easy to install and keeps the wind and cold air out of the house. The metal security door slides in easily and further insulates the door from the cold. The magnets are very strong, so it too my 8 pound dogs a day or two to get used to opening the flaps, because our old doggie door had weaker magnets. There is a dip between the inside and outside frames that I filled in with a strip of wood to make it easier on our dogs paws. Although relatively expensive, it is 10 times better than the relatively inexpensive plastic doggie doors.

I was very pleased with my product I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!