Amazing Company and Amazing Product Support I had a pet door installed through a solid concrete wall about 10 years ago. Last year I finally had to replace the flaps. I purchased the flaps and replaced them myself. One of them started to tear and I contacted the company who immediately took care of me and sent out a replacement. I would recommend Hale Pet Doors to anyone who needed a professionally installed door and or course amazing support. Pudge and Brutus thank you for your kindness and support.

High Quality Product The Hale Pet Door is a very high quality product. It is relatively easy to install and keeps the wind and cold air out of the house. The metal security door slides in easily and further insulates the door from the cold. The magnets are very strong, so it too my 8 pound dogs a day or two to get used to opening the flaps, because our old doggie door had weaker magnets. There is a dip between the inside and outside frames that I filled in with a strip of wood to make it easier on our dogs paws. Although relatively expensive, it is 10 times better than the relatively inexpensive plastic doggie doors.

Excellent Design I am quite impressed with the quality of the Hale Pet Doors. I installed two doors and love the design. Each door has two flaps with magnets strong enough to prevent bug, gnat, and mosquito entry, yet still allow pet access. Each door has weather stripping, which helps prevent chafing while making the door energy efficient. The flaps fit snugly enough such that I could not hear a conversation between two people on the other side of the door. Training took about a week for all four dogs. Excellent product!

Nice looking but challenging installation. Had the person from whom we buy our screens install the door and it was difficult for him. Ultimately, he could not get the screen totally flat around the door and it puckers somewhat. Adequate size for my tall Vizslas without taking to much space from the overall door.

replacement flap We ordered a replacement flap for a door that was installed six years ago. I was surprised and pleased that the new flap arrived with new weather strip, magnets, even a correctly sized drill bit. As a contractor with 30yrs experience, we rarely encounter this level of concern and quality when ordering replacement parts. Very impressive.