no service after sale i purchased a 700 plus dollar door back in nov of 2015 installed in early january since then i love the door but im loosing magnets about 1 a month . i'm missing 4 magnets so far. i wrote hale a few months back but didn't hear anything back not even a call to sent me new magnets . i really like the door but i need another door in the next few months , but i think i'm gonna look into another door company unless hale takes care of my problem

Quality product at a cost The Hale doors are second to none ! My second door / install and it works and looks great. But.... recently purchased a new inner door and the shipping was an unbelievably high $17.50.... Even higher than thier own site described rates. I do a lot of online ordering and try to weed out those who jack up shipping for a little more profit. Underhanded way to make an extra buck, it doesn't reflect well on your name.

High Quality Product The Hale Pet Door is a very high quality product. It is relatively easy to install and keeps the wind and cold air out of the house. The metal security door slides in easily and further insulates the door from the cold. The magnets are very strong, so it too my 8 pound dogs a day or two to get used to opening the flaps, because our old doggie door had weaker magnets. There is a dip between the inside and outside frames that I filled in with a strip of wood to make it easier on our dogs paws. Although relatively expensive, it is 10 times better than the relatively inexpensive plastic doggie doors.

The BEST dog door money can buy I bought my first Hale wall mount door about 12 years ago. It has been used many times a day ever since. No problems. I now have a larger dog and am replacing my Sheltie-size door with border collie size door. I didn't even bother looking at anything else besides another Hale door. They are well designed, built with high quality materials, they work like they're supposed to, and they last virtually forever.

Amazing Company and Amazing Product Support I had a pet door installed through a solid concrete wall about 10 years ago. Last year I finally had to replace the flaps. I purchased the flaps and replaced them myself. One of them started to tear and I contacted the company who immediately took care of me and sent out a replacement. I would recommend Hale Pet Doors to anyone who needed a professionally installed door and or course amazing support. Pudge and Brutus thank you for your kindness and support.