Quality product at a cost The Hale doors are second to none ! My second door / install and it works and looks great. But.... recently purchased a new inner door and the shipping was an unbelievably high $17.50.... Even higher than thier own site described rates. I do a lot of online ordering and try to weed out those who jack up shipping for a little more profit. Underhanded way to make an extra buck, it doesn't reflect well on your name.

Amazing Company and Amazing Product Support I had a pet door installed through a solid concrete wall about 10 years ago. Last year I finally had to replace the flaps. I purchased the flaps and replaced them myself. One of them started to tear and I contacted the company who immediately took care of me and sent out a replacement. I would recommend Hale Pet Doors to anyone who needed a professionally installed door and or course amazing support. Pudge and Brutus thank you for your kindness and support.

Sturdy, Handsome, doggie door. Definitely one of the best on the market at a reasonable price. I bought the small-medium-tall wall unit - Clear instructions, solid materials and excellent construction make this a great door, I installed it myself in about 4.5 hrs. The only problem a home installer might have is cutting the tunnel as it is a nice heavy gauge sheet metal (fortunately I have a full set of tin snips). The flaps are really well made with three magnets on each one so it provide a great seal. If your dog is timid about going into or under things I would recommend getting the training flap. I made one and it is helping but the Hale one looks like it would be much better.

Installed Hale Omni Panel Pet Door in a … Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale. But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.

Incredible Customer Service Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.