I had an issue with receiving something… I had an issue with receiving something that didn't match what I ordered and was told to ship it back at my expense and that there would be a15% restocking fee. I expressed displeasure with that arrangement. After that it was taken care of without issue fairly quickly. Overall, I am satisfied and would likely order again

Excellent Company Excellent Company. Excellent Customer Service! I have been buying from this company for more than 2 years now and I have to say they are extremely committed to make things as easy and safe as possible for their clients / customers. I have an amazing sales rep that goes above and beyond to make my experience easy and seamless. Shout out to Carlos Cervantes and his assistants! You guys are amazing.

#1 Choice Supplier It is an absolute pleasure to work with Kole Import. Their great customer service, amazing selection of deals and timely shipping makes Kole Imports our #1 choice supplier! Emanuel you are superb, thanks for always being available! ARP Sales INC

We have been working with Henry for… We have been working with Henry for years and just really enjoy his awesome customer service and attention to detail. He is always very helpful and gets us everything we need without any issues. We appreciate having someone we can count on. He keeps us coming back year after year. Thank you for the excellent service you provide and we look forward to working with Henry and Kole Imports for years to come.

If you are a low quantity buyer If you are a low quantity buyer, they do not care about you. No support for start ups. No communication, they don't even answer basic emails.they don't have solution providing approach. They hate questions regarding products, packing, shipping. They want you to pay and put up with what you receive.