First time customer will order again! This was my first time ordering from Kole Imports. I was nervous because I needed these acrylic frames for an event and no delivery date was specified. Luckily, my order arrived quickly and in good condition, with no broken frames out of 100!

Buyer beware I received my 4th order 2 weeks ago. I found that 2 of the meal bird feeders I ordered were un-sellable. One had the entire base and perches missing and one had the base broken away from the unit. I have reached out to Kole, both by email and direct phone call. I've yet to receive an answer on returning the product for replcement or compensation. This will probably be my final order with them unless they make some attempt to rectify the problem. Buyer beware!

I had an issue with receiving something… I had an issue with receiving something that didn't match what I ordered and was told to ship it back at my expense and that there would be a15% restocking fee. I expressed displeasure with that arrangement. After that it was taken care of without issue fairly quickly. Overall, I am satisfied and would likely order again

Blindsided Personally find there hiring process to be very poor. I understand that it's a pandemic but to be told my interview is at 9am then i get there and the individual isn't even there and someone else will be conducting an interview and he initiates his own aptitude test is sort of blind siding in my opinion. The woman who i won't name only informed me of a interview not a test of any kind. Very unprofessional not to say or inform me of this at all.

I’m going to be totally honest (International buyer) I’m going to be totally honest with you: as an international buyer it will take a bit longer than you’re used to. HOWEVER, they will solve it eventually. Absolutely not a bad company, California is hit hard by COVID and they are trying to be as fast as possible. I was not a fan before but they’ve turned it around by solving everything. I will definitely buy again.