Installation went well and WiFi signal… Installation went well and WiFi signal is good throughout the office. The only issue is the cable from the power pole to the office. I was told it would be buried by a subcontractor within a week to 10 days. One month later the cable is still laying on top of the ground.

The guy who did the installation was… The guy who did the installation was fantastic. But I have a real problem with the prices you charge for the service you provide. I am deeply disturbed regarding your actions of “protest” concerning the grant we won to have broadband capabilities in rural Lake Providence. Your actions are unconscionable and I will hold you accountable for this act of sheer greed. I am sincerely praying that God will get a hold of you and in His mercy bring to a better decision making process. You provide a “service” to your customers. You treat your customers appallingly because of the prices you charge and you do it because you choose to exploit our “smallness” and rural location. That is wrong. You need to do better and make appropriate changes because you can!!! With no real change to your bottom line and you know it. Stop taking advantage of those of us who are not in a position if power.

Very Helpful Both installers were prompt, organized, polite and professional. They were mindful of my work and provided advanced notice of arrival at my office. Both were friendly and answered my questions about the procedure of installation knowledgeably. Great experience.

Nice but no access given The tech was nice. He was quick and timely. He cleaned up after himself. However, when I requested the admin login, I was told that couldn’t happen because it was a business modem.

Corporate is disconnected Corporate is disconnected from the locals. Told me they needed to send someone over to evaluate the install. Local office had already done the install. Someone came out and ran the cable to my modem, told me to call and get it connected. Called Corporate and was told they would come and install the cable in a week. I argued with them that it was already done, but who am I. Finally got a call from local to get my modem hooked up. Overall a bad experience with the initial install.