Potential UK customers read this. UK customers need to know that items need to be returned to Germany, at your own expense, and using the 'tracked' option. I had ordered XL gloves, but they were too small, even though my measurements met the 'size guide.' To return them by Royal Mail tracked to Germany cost me £12.15! They were on my hands for less than 30 seconds. That's a pretty hefty price just to try something on for size! So if, like me, you assume the return address for items is in the UK, think again!

Great Support Great Support because it was confirmed that the order was received. Would have been outstanding had the order number been supplied.

Terrible Company Don’t touch them with a barge pole. You can never get in touch with them until you do it via PayPal This could be a one off but I would try elsewhere

I ordered Osmo Heated Gloves Order no… I ordered Osmo Heated Gloves Order no #OSUK9712 and they don't heat properly There is no heat at all in the thumbs, the fingers barely warm up and the battery barely lasts 1 hour I Have sent numerous emails but have yet to receive a reply. I would appreciate a refund of £89.10 Thank You Theresa Brien2

I was unable to track my order I was unable to track my order, but once I reached out to OSMO, everything was fine. I received a prompt and courteous response.