Friendly and helpful! A customer service person answered right away and quickly resolved my little ordering glitch (my fault) with friendliness and good cheer.

A good experience The answer was courteous, to the point and reflected reality (I finally received the parcel as anticipated by the support)

Great experience both with the products… Great experience both with the products and the customer service when it comes to returns(because of size)

Potential UK customers read this. UK customers need to know that items need to be returned to Germany, at your own expense, and using the 'tracked' option. I had ordered XL gloves, but they were too small, even though my measurements met the 'size guide.' To return them by Royal Mail tracked to Germany cost me £12.15! They were on my hands for less than 30 seconds. That's a pretty hefty price just to try something on for size! So if, like me, you assume the return address for items is in the UK, think again!

I was unable to track my order I was unable to track my order, but once I reached out to OSMO, everything was fine. I received a prompt and courteous response.