Friendly and helpful! A customer service person answered right away and quickly resolved my little ordering glitch (my fault) with friendliness and good cheer.

Very good The heated socks are very good. But it did take 4 weeks from order date until we got it. During that time, the communication with Osmo was good, they replied fast and did their best.

The prompt and polite manner in which… The prompt and polite manner in which you explained the reasons for my package's delay.

Very poor service I ordered heated socks and gloves twice. Paid in advance. Both times the order was confirmed but nothing happened. After several weeks I contacted Osmo Customer Service. They answered that the order was canselled and my money refunded. Today Osmo invited me to give the heated gloves a review😂When I politely answered that I wanted the goods delivered - not a refund, Osmo did not offer any help. I have seldom experienced such poor service.

Terrible Company Don’t touch them with a barge pole. You can never get in touch with them until you do it via PayPal This could be a one off but I would try elsewhere