I was unable to track my order I was unable to track my order, but once I reached out to OSMO, everything was fine. I received a prompt and courteous response.

Terrible Company Don’t touch them with a barge pole. You can never get in touch with them until you do it via PayPal This could be a one off but I would try elsewhere

I ordered Osmo Heated Gloves Order no… I ordered Osmo Heated Gloves Order no #OSUK9712 and they don't heat properly There is no heat at all in the thumbs, the fingers barely warm up and the battery barely lasts 1 hour I Have sent numerous emails but have yet to receive a reply. I would appreciate a refund of £89.10 Thank You Theresa Brien2

BIG FRAUD COMPANY DO NOT ORDER FROM THEM, THEY WILL STEAL YOUR MONEY! I won't give you the order number because you didn't give any phone number so that my lawyer could speak to your customer service. You are scammers, you constantly reply the same thing, giving explanations for the lost shipment in Germany, offering tracking numbers that don't work. Please stop your AI repliers answering our complaints and give a customer service phone number so my legal team could talk to a human ( even though I doubt you are educated enough to comunicate with others in any language ). I hope one of these days you'll have a visit from the police. But you'll just change your domain and continue scamming unaware users around the net.

Friendly and helpful! A customer service person answered right away and quickly resolved my little ordering glitch (my fault) with friendliness and good cheer.