Excellent product and excellent customer service. First shipment arrived damaged, I called Osmo And was amazed how quick they got back to me, They sent me out a replacement. And the product worked find., In fact this is a excellent radar detector, I believe it's worth more than what I paid for, Thank you, I'll give Osmo And there customer service. 5 stars And 2 thumbs up., Carlos Arce From Banning Ca

I ordered Osmo Heated Gloves Order no… I ordered Osmo Heated Gloves Order no #OSUK9712 and they don't heat properly There is no heat at all in the thumbs, the fingers barely warm up and the battery barely lasts 1 hour I Have sent numerous emails but have yet to receive a reply. I would appreciate a refund of £89.10 Thank You Theresa Brien2

The prompt and polite manner in which… The prompt and polite manner in which you explained the reasons for my package's delay.

I ordered a heater which isn't… I ordered a heater which isn't functioning well at all. They answered very quickly and said they will send a replacement. I wait now for the replacement and will give 5 stars if it works well. Hope it does. I received the replacement heater yesterday and it works! Thank you

Potential UK customers read this. UK customers need to know that items need to be returned to Germany, at your own expense, and using the 'tracked' option. I had ordered XL gloves, but they were too small, even though my measurements met the 'size guide.' To return them by Royal Mail tracked to Germany cost me £12.15! They were on my hands for less than 30 seconds. That's a pretty hefty price just to try something on for size! So if, like me, you assume the return address for items is in the UK, think again!