I ordered a heater which isn't… I ordered a heater which isn't functioning well at all. They answered very quickly and said they will send a replacement. I wait now for the replacement and will give 5 stars if it works well. Hope it does. I received the replacement heater yesterday and it works! Thank you

Great experience both with the products… Great experience both with the products and the customer service when it comes to returns(because of size)

Very good The heated socks are very good. But it did take 4 weeks from order date until we got it. During that time, the communication with Osmo was good, they replied fast and did their best.

Terrible Company Don’t touch them with a barge pole. You can never get in touch with them until you do it via PayPal This could be a one off but I would try elsewhere

BIG FRAUD COMPANY DO NOT ORDER FROM THEM, THEY WILL STEAL YOUR MONEY! I won't give you the order number because you didn't give any phone number so that my lawyer could speak to your customer service. You are scammers, you constantly reply the same thing, giving explanations for the lost shipment in Germany, offering tracking numbers that don't work. Please stop your AI repliers answering our complaints and give a customer service phone number so my legal team could talk to a human ( even though I doubt you are educated enough to comunicate with others in any language ). I hope one of these days you'll have a visit from the police. But you'll just change your domain and continue scamming unaware users around the net.