This was a perfect transaction This was a perfect transaction: Antique Lamp Supply had exactly the shade we wanted, fairly priced, it was ordered and delivered within 3 business days. It arrived intact, is very handsome and looks terrific in the living room. To those of us who love lamps of another era, let's resolve to keep this valuable source, Antique Lamp Supply, in business by ordering frequently from them.

Dishonest and Avares Behavior During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price. Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.

They have an impressive inventory.... Antique Lamp Supply has an impressive inventory of many hard-to-find parts, available from the comfort of your own home. You may have to dig a little to find something, but it's far better than trying to source parts locally. Parts are reasonably priced, and any shipping expense is more than ample compensation for the time you'd spend driving or calling around. I'll be going to them for my lamp part needs in the future.

Terrible customer service experience… Terrible customer service experience and from reading other reviews here it seems to be their standard. It's not our fault, why should we help you? Would not deal with them again.

Totally unacceptable customer service from Stephanie If you want customer service, talk to Lindsey not Stephanie. I've never written a bad review but this topped it all for me. I can't believe a company would put up with such a person for a CSR. She was very short and wouldn't try to understand me and tried to get me to purchase a part I didn't need and wouldn't swap out a part (that she recommended) for me without charging shipping after I spent $89.00 with her. Buy elsewhere if you can. BTW I see that I'm not the only one who feels this way if you read other reviews you'll see as well.