Free shipping with my order and it … Free shipping with my order and it arrived in 5 working days and was wrapped like it cost thousands of dollars. Item was exactly what I needed and something that could not be bought locally. It is a part of my antique marble based floor lamp that got knocked over on Christmas day and is the part that the lampshade rests on. I am extremely pleased with this company and would certainly do business with them again.

Totally unacceptable customer service from Stephanie If you want customer service, talk to Lindsey not Stephanie. I've never written a bad review but this topped it all for me. I can't believe a company would put up with such a person for a CSR. She was very short and wouldn't try to understand me and tried to get me to purchase a part I didn't need and wouldn't swap out a part (that she recommended) for me without charging shipping after I spent $89.00 with her. Buy elsewhere if you can. BTW I see that I'm not the only one who feels this way if you read other reviews you'll see as well.

Ordering was on line onlygood products Ordering was on line only. Spoke with company no way to order by phone. Items shipped through USPS. No other carrier offered. Went to USPS site to see delivery date. Came three days after promised. Items were well packed and arrived safely. The inability to order on phone and delivery USPS delivery and no way to order by phone were the worse problems Jack Boggs

Terrible customer service experience… Terrible customer service experience and from reading other reviews here it seems to be their standard. It's not our fault, why should we help you? Would not deal with them again.

Dishonest and Avares Behavior During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price. Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.