They are very customer focused They are very customer focused. After raising my concerns with them regarding issues that I had with the product bought from them they addressed it in a timely fashion.

AVOID AT ALL COSTS I ordered 2 pairs of… AVOID AT ALL COSTS I ordered 2 pairs of heated gloves from this company after reading a review on what looked like a review website.(I subsequently realised that the review website is owned by the glove company) The gloves were way too large even though we had measured our hands before ordering. The small and medium sizes were the same. I tried to return under their 14 day return policy. I completed an online form and then another etc etc. I tried the online chat, it just doesn't work and doesn't recognise any order, So I obtained their email and have sent 4 emails - nothing. Then I read other reviews on trustpilot and I am not the only one to have had problems. I have now contacted my credit card company to try and obtain a refund.

The company has great customer service… The company has great customer service and addresses any concerns in a timely manner. I sent an email to them and within 48 hours as stated had received a reply. I was sent an email when I made my purchase and the communication was excellent.

Support was excellent. A miscommunication occurred and their support team was on it very quickly with a amiable remedy. They were extremely friendly and helpful. The were very knowledgeable and competent. I look forward to future purchases with them. Thank you Vanessa and your team !!!! Thank you Macrium.

I got good answer to my question I got good answer to my question. I don´t yet know if the delivery will be as told. The answer is obviously given by a chatbot, that´s fine, but I would prefere getting the mail during daytime.