A prompt reply to my email A prompt reply to my email. After an offer of 10 percent off my order and keep my purchase, I still wanted to cancel my order and receive a refund. I was notified the next day that this had been arranged, and I would receive a refund in 5 - 7 working days.

Customer service has been very helpful… Customer service has been very helpful with regards to my order. It was very easy to communicate with them and their response was always very quickly.

Great experience. Great, detailed web page gave me confidence. Design looks superior. Trust Norwegian products. Honored discount. Quick feedback product shipped quickly, great stuff; impressed.

Support was excellent. A miscommunication occurred and their support team was on it very quickly with a amiable remedy. They were extremely friendly and helpful. The were very knowledgeable and competent. I look forward to future purchases with them. Thank you Vanessa and your team !!!! Thank you Macrium.

My purchase was a heated vest My purchase was a heated vest, but I found the sizing information very confusing. Once I sent an email request for help advisors guided me through the process of selecting a size. In the end, I was still confused as there didn’t seem to be a direct relationship between the sizing chart and sizing diagram. An advisor the same size as me was the most helpful.