Great customer service I haven’t received the product yet as I only just ordered it however the customer service so far has been outstanding! Julian has been wonderful in answering my questions :)

AVOID AT ALL COSTS I ordered 2 pairs of… AVOID AT ALL COSTS I ordered 2 pairs of heated gloves from this company after reading a review on what looked like a review website.(I subsequently realised that the review website is owned by the glove company) The gloves were way too large even though we had measured our hands before ordering. The small and medium sizes were the same. I tried to return under their 14 day return policy. I completed an online form and then another etc etc. I tried the online chat, it just doesn't work and doesn't recognise any order, So I obtained their email and have sent 4 emails - nothing. Then I read other reviews on trustpilot and I am not the only one to have had problems. I have now contacted my credit card company to try and obtain a refund.

My Osmo vacuum Wow I was pleasantly surprised at the very kind approach from your team. I wasn’t expecting a reply Thanks so much. “REALLY EXCELLENT” I think people should understand my dealings with you. I purchased the Osmo stick vacuum with a cost of 299.00 Ok The item was more like a toy The Osmo team are going to replace this with an upgraded more powerful motor the X21 I had notifications that the item has been posted/ I am waiting so let’s see. If it doesn’t show up or I have an issue then I’ll update this post to reflect the outcome. Good luck

Definitely a SCAM!!! I finally received my Osmo. I plugged it in and it did not work. I thought it needs to charge. I charged it 24 hrs and it would not work, wouldn’t “turn on”. Of course the customer service # was disconnected, so I emailed the company. I received a response that I could return it if it had not been opened and was in the original packaging. I responded that how could I know it didn’t work if I didn’t open the package? It is definitely a scam and I’m out of $180.00. Don’t buy an Osmo, keep your money!

The company has great customer service… The company has great customer service and addresses any concerns in a timely manner. I sent an email to them and within 48 hours as stated had received a reply. I was sent an email when I made my purchase and the communication was excellent.