Definitely a SCAM!!! I finally received my Osmo. I plugged it in and it did not work. I thought it needs to charge. I charged it 24 hrs and it would not work, wouldn’t “turn on”. Of course the customer service # was disconnected, so I emailed the company. I received a response that I could return it if it had not been opened and was in the original packaging. I responded that how could I know it didn’t work if I didn’t open the package? It is definitely a scam and I’m out of $180.00. Don’t buy an Osmo, keep your money!

They are very customer focused They are very customer focused. After raising my concerns with them regarding issues that I had with the product bought from them they addressed it in a timely fashion.

I bought a OsmoLaser for my wife as a… I bought a OsmoLaser for my wife as a present on 19 april and the waiting waiting,sending e-mails and the same answer,in english,in dutch or german.They don’t know as customer service how to handle.I start thinking after abou 8-10 e-mails is a scam and i will inform the bank to start an investigation to take my money back.Poor service…1 star and advice to avoid this company(if is a company!?)

Customer service has been very helpful… Customer service has been very helpful with regards to my order. It was very easy to communicate with them and their response was always very quickly.

My purchase was a heated vest My purchase was a heated vest, but I found the sizing information very confusing. Once I sent an email request for help advisors guided me through the process of selecting a size. In the end, I was still confused as there didn’t seem to be a direct relationship between the sizing chart and sizing diagram. An advisor the same size as me was the most helpful.