unsatisfied customer
GBAVOID AT ALL COSTS I ordered 2 pairs of… AVOID AT ALL COSTS I ordered 2 pairs of heated gloves from this company after reading a review on what looked like a review website.(I subsequently realised that the review website is owned by the glove company) The gloves were way too large even though we had measured our hands before ordering. The small and medium sizes were the same. I tried to return under their 14 day return policy. I completed an online form and then another etc etc. I tried the online chat, it just doesn't work and doesn't recognise any order, So I obtained their email and have sent 4 emails - nothing. Then I read other reviews on trustpilot and I am not the only one to have had problems. I have now contacted my credit card company to try and obtain a refund.
Roger
GBYes another scam website,the waistcoat… Yes another scam website,the waistcoat I ordered took for ever to arrive,when it did,it is a cheap Chinese type,I ordered a large,I can't even start to get it on. Emailed for a refund the day after it arrived, then sent numerous emails and messages from the website,they get no response. Order from a reputable UK firm. After posting a negative review it took just 40 mins.to get a response, just a pre recorded generic apology. No answers to message box on their Web page posted yesterday. I wonder if I should try Dutch.
MARTIN FEATHERSTONE
GBAnother Chinese scam This is another SCAM Chinese company masquerading as a legitimate European business. Despite sending three separate emails over the last 10 days I've had absolutely no response. Despite the confirmation saying 'track your order' there's absolutely nothing showing on their FAKE tracking tool. Very happy to take your money and not deliver or even bother communicate. AVOID RESPONSE TO COMPANY Not disputing anything I've said: – Chinese company [TICK] – Pretending to be in the Netherlands [TICK] – Even the response to this review, like everything else, is weeks late [TICK] – Don't waste your time or money!
Martin Reynolds
AUMy Osmo vacuum Wow I was pleasantly surprised at the very kind approach from your team. I wasn’t expecting a reply Thanks so much. “REALLY EXCELLENT” I think people should understand my dealings with you. I purchased the Osmo stick vacuum with a cost of 299.00 Ok The item was more like a toy The Osmo team are going to replace this with an upgraded more powerful motor the X21 I had notifications that the item has been posted/ I am waiting so let’s see. If it doesn’t show up or I have an issue then I’ll update this post to reflect the outcome. Good luck
Mike Fullerton
CAMy purchase was a heated vest My purchase was a heated vest, but I found the sizing information very confusing. Once I sent an email request for help advisors guided me through the process of selecting a size. In the end, I was still confused as there didn’t seem to be a direct relationship between the sizing chart and sizing diagram. An advisor the same size as me was the most helpful.