Horrible experience if you want to see car b4 hand. Horrible experience I put in a bid for today. Then attempt to head to Copart who is there partner. Copart tells me I can't preinspect vehicle of I'm not a Copart member. So you can't see car until after you win bid. COPART wants $100 membership for a year just to inspect vehicles. So unless you're good with a sight unseen buy. Avoid on top of that they RideSafely charges you a fee + Copart fees + documentation. I quickly retracted my bid. Will go to a public auction instead.

A Great Broker Experience! Customer service is always available with a quick phone call. They were courteous, helpful, and went out of their way to make things work. They even stayed late on a Friday to finalize my purchase so that I could pick it up Monday morning! Their fees are reasonable though the auction fees portion of their fees was higher than other brokers I have used. Having said that, their broker fee was much more reasonable. I love that they give me access to IAA and Copart in the same broker. I will use them again!

Didn't let my bid go through UPDATE TO REPLY: I already purchased a trailer from RideSafety the prior year and there were no such rules that I had to contact them first for oversize items, and that item was in Florida, hundreds of miles from me. So if you change your policy, you should of advised members with an email. Since there was no kind of issue on my last purchase or bidding, why would I assume anything from a text box on top of the auction box? ______________________________________ I tried to bid on a vehicle that is literally 20 minutes from me so I did not contact them for an oversize vehicle because it didn't concern me and they would not let me bid. So I got screwed out of my auction. They were more than happy to charge a deposit on my card but not let my bid go through. Lots of other services to use than them!

Only complaint was that I wish the… Only complaint was that I wish the whole process would be told to me right after I bought it or before I went to pick it up. I had to go to the one place to pick up paperwork then one place to pick up the car.

Stay away from this people Sadly That Is no zero rating options to give to them,😕!,Buy now means you don't actually bought the car so you have to make a deposit for what? I click on to buy now and I make a deposit it was Friday afternoon round 4:00 PM and I get a call saying we sent you an invoice and agreement and you have to make a payment first come first serve so I don't understand why they asking for deposit?! I told her that I'm going to make the transfer Monday morning, after I make the transfer it was round 9:15 AM I called to let them know that I make the transfer and she told me the car it been sold to someone else what?! Yes it sold on Saturday, so what about my 💰 you can call back to speak with my manager no I'm not going to call back transfer me oh she is busy no transfer me okay wait so the manager told me the insurance company bought the car so what about my 💰 oh you can request a refund what? So at this point I feel like I get scammed for 13600+my deposit so I went back to my bank and I was able to cancel the payment and get my cashier's check back and I received an email from them it says the sealer doesn't approve your bids hello it wasn't a bid it was buy now! They are very rued and unproffecional going back to salvage bid