Only complaint was that I wish the… Only complaint was that I wish the whole process would be told to me right after I bought it or before I went to pick it up. I had to go to the one place to pick up paperwork then one place to pick up the car.

As a first time buyer As a first time buyer I am truly and totally unsatisfied with this auction site. I purchased a truck in Nov and still have not received the title. Every time I call its next week and again next week. I've looked up every legal way possible and nothing says they can sell a car without a title to someone unknown to the customer. I was told the title will be sent but so far nothing. I've good things about this site but I guess they decided not all customers are treated fairly. ai just want the title if not, please refund all money spent.

I have been completely ignored by customer service Editing my review to downgrade it to one star for continuously trying to misrepresent my words and facts. I needed no research after receiving the car because I could see it with my own eyes. I sent the carfax report to Ramon before the car was even shipped and he dismissed my claims. Car wheels were removed during loading into the container and a forklift used so the undercarriage has scratches and damages all over the place. I contacted customer service several times to clarify why wasn’t a single container used and still no feedback from anyone. So, I do not know which company they hired for the transport or where to complain. February 9, is the last communication I had with customer service and not the experience date. Ever since, I have been trying to get into contact with them but no one responds. Buying process and support was okay. Stan was also very helpful during transport. However, the support after the purchase was not okay after mentioning additional damages which were not reported or advertised in the listing. First, Ramon claimed as a usual procedure of phototaking to make the car more attractive. I emphasized multiple times that the hidden damages could lead to more serious damages not seen on the pictures. However my concerned were dismissed and Roman tried really hard to justify the damages and refused to accept any potential scam. Upon receiving the car I noticed that the car had been involved in a serious crash resulting in structural damages to the engine frame. Also, upper side airbags were both deployed and upholstery was fit back in to hide the actual condition so it is not visible on the photos. Car runs with a hybrid battery which costs thousands of dollars which was dismantled and removed from the car, along with trunk and engine covers. When I complained about this over the email, I was told that it was all my fault and responsibility. Ma claim is only regarding hidden damages that were not visible online. Please note that primary damage of the car is described as dents and scratches but there are at least two accidents reported for the car which result in need of full body work and painting on top of replacing all the missing parts. The repair cost upon inspection was estimated at around 38000 Euros or $40 000 while the car was listed only with dents and scratches. The worst part is that ever since, I have been completely ignored and no one answers my follow-up emails.

I have won two auctions from this site… I have won two auctions from this site only to be contacted and made to either up my bid or offer a counter offer. Which is usually close to what you would pay for the vehicle in an open market through actual car dealer. If the vehicle has a reserve it should be disclosed at the time of bidding by the auction. If not it's a waste of your time and a hold on your credit card which means you can't bid on anything else for the entire back and forth process and until your deposit is credited back to your account. Total waste of time use copart instead. Funny enough the car was listed there too(verified via vin) which has the auctions reserve

A Great Broker Experience! Customer service is always available with a quick phone call. They were courteous, helpful, and went out of their way to make things work. They even stayed late on a Friday to finalize my purchase so that I could pick it up Monday morning! Their fees are reasonable though the auction fees portion of their fees was higher than other brokers I have used. Having said that, their broker fee was much more reasonable. I love that they give me access to IAA and Copart in the same broker. I will use them again!