I have been completely ignored by customer service Editing my review to downgrade it to one star for continuously trying to misrepresent my words and facts. I needed no research after receiving the car because I could see it with my own eyes. I sent the carfax report to Ramon before the car was even shipped and he dismissed my claims. Car wheels were removed during loading into the container and a forklift used so the undercarriage has scratches and damages all over the place. I contacted customer service several times to clarify why wasn’t a single container used and still no feedback from anyone. So, I do not know which company they hired for the transport or where to complain. February 9, is the last communication I had with customer service and not the experience date. Ever since, I have been trying to get into contact with them but no one responds. Buying process and support was okay. Stan was also very helpful during transport. However, the support after the purchase was not okay after mentioning additional damages which were not reported or advertised in the listing. First, Ramon claimed as a usual procedure of phototaking to make the car more attractive. I emphasized multiple times that the hidden damages could lead to more serious damages not seen on the pictures. However my concerned were dismissed and Roman tried really hard to justify the damages and refused to accept any potential scam. Upon receiving the car I noticed that the car had been involved in a serious crash resulting in structural damages to the engine frame. Also, upper side airbags were both deployed and upholstery was fit back in to hide the actual condition so it is not visible on the photos. Car runs with a hybrid battery which costs thousands of dollars which was dismantled and removed from the car, along with trunk and engine covers. When I complained about this over the email, I was told that it was all my fault and responsibility. Ma claim is only regarding hidden damages that were not visible online. Please note that primary damage of the car is described as dents and scratches but there are at least two accidents reported for the car which result in need of full body work and painting on top of replacing all the missing parts. The repair cost upon inspection was estimated at around 38000 Euros or $40 000 while the car was listed only with dents and scratches. The worst part is that ever since, I have been completely ignored and no one answers my follow-up emails.

I have won two auctions from this site… I have won two auctions from this site only to be contacted and made to either up my bid or offer a counter offer. Which is usually close to what you would pay for the vehicle in an open market through actual car dealer. If the vehicle has a reserve it should be disclosed at the time of bidding by the auction. If not it's a waste of your time and a hold on your credit card which means you can't bid on anything else for the entire back and forth process and until your deposit is credited back to your account. Total waste of time use copart instead. Funny enough the car was listed there too(verified via vin) which has the auctions reserve

Ridesafely.com allows the general… Ridesafely.com is a Broker that allows the general public to bid for crashed vehicles at auctions where only Dealerships, Salvage Yards, etc. can normally bid. The final price I paid was about $1000 more than my bid (excluding tax, title, and transportation which I would have had to pay no matter what). Of that $1000 about $300 went to Ridesafely so it is reasonably priced. The only downside is that all brokers (Ridesafely too) use unsecured funds to pay the auction company. This means that the Auction Company's fee gets bumped up 200-300 dollars. I researched and there is no easy way to bid at private auctions though so the extra cost is worth it.

top notch service Ridesafely provided top notch end to end service. They are a hassel free way to buy an auction vehicle, providing a complete solution from purchase to shipment. Highly recommend to everyone.

A Great Broker Experience! Customer service is always available with a quick phone call. They were courteous, helpful, and went out of their way to make things work. They even stayed late on a Friday to finalize my purchase so that I could pick it up Monday morning! Their fees are reasonable though the auction fees portion of their fees was higher than other brokers I have used. Having said that, their broker fee was much more reasonable. I love that they give me access to IAA and Copart in the same broker. I will use them again!