Didn't let my bid go through UPDATE TO REPLY: I already purchased a trailer from RideSafety the prior year and there were no such rules that I had to contact them first for oversize items, and that item was in Florida, hundreds of miles from me. So if you change your policy, you should of advised members with an email. Since there was no kind of issue on my last purchase or bidding, why would I assume anything from a text box on top of the auction box? ______________________________________ I tried to bid on a vehicle that is literally 20 minutes from me so I did not contact them for an oversize vehicle because it didn't concern me and they would not let me bid. So I got screwed out of my auction. They were more than happy to charge a deposit on my card but not let my bid go through. Lots of other services to use than them!

I have been completely ignored by customer service Editing my review to downgrade it to one star for continuously trying to misrepresent my words and facts. I needed no research after receiving the car because I could see it with my own eyes. I sent the carfax report to Ramon before the car was even shipped and he dismissed my claims. Car wheels were removed during loading into the container and a forklift used so the undercarriage has scratches and damages all over the place. I contacted customer service several times to clarify why wasn’t a single container used and still no feedback from anyone. So, I do not know which company they hired for the transport or where to complain. February 9, is the last communication I had with customer service and not the experience date. Ever since, I have been trying to get into contact with them but no one responds. Buying process and support was okay. Stan was also very helpful during transport. However, the support after the purchase was not okay after mentioning additional damages which were not reported or advertised in the listing. First, Ramon claimed as a usual procedure of phototaking to make the car more attractive. I emphasized multiple times that the hidden damages could lead to more serious damages not seen on the pictures. However my concerned were dismissed and Roman tried really hard to justify the damages and refused to accept any potential scam. Upon receiving the car I noticed that the car had been involved in a serious crash resulting in structural damages to the engine frame. Also, upper side airbags were both deployed and upholstery was fit back in to hide the actual condition so it is not visible on the photos. Car runs with a hybrid battery which costs thousands of dollars which was dismantled and removed from the car, along with trunk and engine covers. When I complained about this over the email, I was told that it was all my fault and responsibility. Ma claim is only regarding hidden damages that were not visible online. Please note that primary damage of the car is described as dents and scratches but there are at least two accidents reported for the car which result in need of full body work and painting on top of replacing all the missing parts. The repair cost upon inspection was estimated at around 38000 Euros or $40 000 while the car was listed only with dents and scratches. The worst part is that ever since, I have been completely ignored and no one answers my follow-up emails.

My car (Mazda cx9) arrived but with a… My car (Mazda cx9) arrived but with a broken windscreen, ripped out front bumper and a crash on the rear bumper. These were not my expectations. Something needs to be done to enable me replace the damaged parts.

I found a great vehicle (2019 Yukon)… I found a great vehicle (2019 Yukon) theft recovery! After careful research I made my purchase and RideSafely made an easy hassle free purchase. All I had to do was basic maintenance oil change, brake check, etc. I saved around 15k on a great vehicle. Do your due diligence and research your investment. If vehicle is being sold by an insurance company you’re likely to have a good experience. If a dealer is selling you should wonder why they’re selling at auction rather than on the lot. Just my two cents. Happy bidding and good luck!

I almost gave it 5 stars I almost gave it 5 stars, but the car would not Run or Drive even though it was listed as such. It caused an issue with the driver, but we were able to work through the issue so I could still get my vehicle delivered (thank God)