Who is on first? Have ordered a few times...last one was frustrating as needed the items in a timely fashion After many phone calls found out over one week later items had not even been shipped out. I had to call the vendor to find out what was going on and get the situation resolved which was rather strange....as that is Main Faucet 's job to deal with thier vendors not mine. Also ended up cancelling the other part of the order as that vendor was not shipping out for several weeks and needed the items for an inspection. Also need to get some screws missing from a previous order.

Horrible return policy-read fine print My interior decorator found two wall sconces for an area of my home from this company. They looked great, so I ordered them. When they arrived, I opened one of the two boxes to see how it would look but immediately found that they were a bit to flush mounted for my wall with 1/2" trim. I called to get a Return confirmation and was told I would get a 15% restocking fee plus pay to return them(not totally uncommon) but the restocking fee is history these days. Only one light was unboxed and put back like it never came out and still got burned on it. 3wks later and still no credit on my account. Never do business with them again.

Excellent service and products Found exact style and features for complete replacement of 8 outdoor light fixtures. All items shipped timely. No damage. Good quality. Only time will tell how well the hold up in the elements. Some confusion on shipping order that had one light out of stock. Call to customer service quickly resolved and out of stock item shipped as promised when restocked.

warning.... I ordered a ceiling fan fixture and was very disappointed... had two electricians at the house that day doing kitchen remodeling and after much difficulty trying to install the fixture, they opened it to find the neutral feed into the switch was not properly connected in the crimp connector..... this meant if the inside loose wire were to touch the metal of the light, shocks and or worse would have occurred. After calling the company, I received the old "gee, we are sorry" and that was that. Very disappointed for such an expensive light fixture.

Great customer service! Fast Shipping! I bought a Cavaliere AP238-PS13-30 Stainless Steel 30" Under Cabinet Mount Range Hood from MainFacet.com. I had a few questions before I buy. The customer service was very patient answering my questions. They also shipped the products at the same day I placed the order.