Michael Choi
GBGood prices, but not so easy to do returns I bought a set of corner glass shelves here because the prices were very good compared to similar products from other manufacturers/stores. However, I had contacted them afterwards about returning unopened (box all unopeend, even the original UPS box it came in), and was told that I'd be subject to restocking fees and I'd have to pay for the return shipping. I'm used to Amazon.com where returns are quite easy... So anyways, make sure when you order you are certain you want it, because returns aren't up to what I'm used to. Otherwise good prices, I'd still check them out.
Pete Ehrhard
GBFar from perfect We ordered a vanity for our bathroom. It was delivered on time, but there were several issues with the item (it didn't match the sketch that could be found online, so the plumbing had to be redone - the basin had a crack and leaked - another part was missing - the door had a scratch). I have spent hours on the phone with mainfaucet employees, all of them were very nice - but the communication between them really didn't work, so I had to call back multiple times. We had to have the plumber come back out, which of course he charged us for. So, overall, not a pleasant experience and it would have been better to buy locally.
Amy Nelson
GBSCAM ALERT! Ordered 5 fixtures 3 months ago, paid by credit card at the time of the order. Haven't received anything, and the status says "shipped to warehouse". What does that even mean? I've emailed many times to customer service and sales emails, without any reply. BEWARE! This site appears to be a SCAM to get your credit card number!
Yuzhen Sun
GBGreat customer service! Fast Shipping! I bought a Cavaliere AP238-PS13-30 Stainless Steel 30" Under Cabinet Mount Range Hood from MainFacet.com. I had a few questions before I buy. The customer service was very patient answering my questions. They also shipped the products at the same day I placed the order.
Tessie
GBThe pendant Tiffany lamps are a magnificent completing feature for my kitchen. Saw this pendant fixture advertised by a large retailer for significantly greater cost. I was extremely happy to find it at a price point that I felt I could stretch to afford. The glass shades arrived unscathed by the shipping - I am used to foam form-fitted to Tiffany glass, but the packing, while a little messier, served its purpose well. There were no installation instructions, but my sons were able to complete the installation with a little trial and error. The fixture has greatly improved the lighting in the work area of my kitchen in addition to becoming a focal point of beauty.