They will NOT refund you for the returned pillow! Do NOT buy from this company unless you're sure you want to keep! They praise their return policy, yet make you jump through hoops to return, and then end up ghosting you. I'm going to dispute the charges.

The pillow has a medium firmness and is… The pillow has a medium firmness and is suitable for all types of sleepers. The mild "feathery" smell is so unique and the quick disappearance of it shows how well made the product is. -Olivia Williams

DO NOT BUY THIS PRODUCT DO NOT BUY THIS PRODUCT! They say you can return it if you're not satisfied but they make it IMPOSSIBLE! There is no address and when you ask for one it's so lame that the Post Office laughed! Companies like this should not be allowed to sell their product online!! LAME!

A duvet is a must A duvet is a must. It feels so soft and luxurious and gets better everyday. Consider getting one for every room.

Lying, Thieving SCUMBAGS! NACOVE10018763 Absolute scum! I placed my order on 6th December- almost 3 months ago, paid £88 and have received NOTHING! They tried to deliver my package but used the wrong address and therefore it wasn’t delivered. I was in contact with Diana via email - it took forever for them to get in touch! "Hi Miriam Howard We checked with the shipping person, sorry your package was lost. We understand that this will cause you inconvenience and disappointment We have arranged for a reshipment and you should receive it shortly. Once again, we apologize for the inconvenience and thank you for your patience and trust in us. If you have any other questions or need our help, please feel free to contact us. Have a good day! Nacove Team - Diana Head Of Customer Service" The above was received on 22nd January and since then my messages have been aired! STAY WELL AWAY FROM THESE LYING THIEVES!!!