Picked up three lamps Picked up three lamps, but one arrived a bit banged up. Short an email over to customer service, and they were absolute rock stars from start to finish. Seriously, major kudos! The lamps themselves are fantastic, but i have gotta give props to their stellar customer service. Definitely gonna be recommending them .

A modern light brand with all-star… A modern light brand with all-star customer service. I ordered 4x Klarako crystal Lanterns and realized i had written the wrong delivery address it was too late. The Customer service team got me sorted and redelivered my lamp, free of charge. I have never had this happen to me whereby a brand is so forgiving of my mistakes. Not to mention these lights are beyond fantastic.

One of our lamps broke after 115 days One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy extends for 90 days from the date of delivery for any issues. Unfortunately, as this timeframe has passed, we regret to inform you that we are unable to offer any further assistance at this time. We don't do business with them anymore

Did a bulk order for my restaurants-… Did a bulk order for my restaurants- customer service was top notch. I have to say, managing bulk orders can be pretty troublesome and I'm happy I got the attention I deserved by Klarako's team. (Special shoutout to Kristen!)

JUNK, JUNK, JUNK!!!! I bought four of these lanterns for family for Christmas. What junk!!!! They are hardly used and won’t charge, don’t work. The company won’t repair or return our money. DON’T BUY!!!! Junk, junk, junk!!!!