The Reno Floor Lamp is absolutely… The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off button looked like a logo to me at first. But a quick email sorted everything out, and the response was immediate. Thank you so much! i'll definitely be placing another order soon.

A modern light brand with all-star… A modern light brand with all-star customer service. I ordered 4x Klarako crystal Lanterns and realized i had written the wrong delivery address it was too late. The Customer service team got me sorted and redelivered my lamp, free of charge. I have never had this happen to me whereby a brand is so forgiving of my mistakes. Not to mention these lights are beyond fantastic.

The absolute worst! I ordered the "Minimalist Luminous… I ordered the "Minimalist Luminous Elegance Lamp." This is an overprice VERY cheap knockoff. First, I ordered on February 5, 2024 and did not receive it until March 22, 2024 after having to email support on numerous occasions. The lamps shipped directly from China and came in a box that looked like it came from a discount store. It is cheap plastic. My attempt to contact support to get a refund or shipping label has been blocked and returned as "undeliverable." This is an absolute scam.

I ordered three, one was faulty. I ordered three. Only two functioned. I removed the third one from the box 2 months after purchase and besides not functioning, it wouldn't charge. I got in touch with Klarako, customer service requested a video, I tried to send the video and both it and my repeated written request keeps getting booted back. I am not asking for a refund, but rather a replacement. I give it two stars for the two functioning lanterns. This is not acceptable. Too bad, because I could have given the product a good review.

Wretched experience They are very quick to take your money; very slow to deliver the product you paid for or refund your money. I ordered 2 Reno Floor Lamps in January. I followed up when the order hadn’t shipped after 3 weeks. At first they claimed the order was ready, and I even received a fake shipping notice, before they eventually admitted that the lamps weren’t available in the color I ordered. They stopped responding when I asked about the status of my refund, so I eventually just filed a chargeback with the credit card company.