My crystal lanterns stopped working on… My crystal lanterns stopped working on month 3 and I messaged Klarako about their 90-days warranty. Without hesitation they shipped and replaced my defective lamp. The fact that it didn't work is why this gets 4 stars- but also I was very pleased that they kept up their promise and I actually do adore these lights

One of our lamps broke after 115 days One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy extends for 90 days from the date of delivery for any issues. Unfortunately, as this timeframe has passed, we regret to inform you that we are unable to offer any further assistance at this time. We don't do business with them anymore

Picked up three lamps Picked up three lamps, but one arrived a bit banged up. Short an email over to customer service, and they were absolute rock stars from start to finish. Seriously, major kudos! The lamps themselves are fantastic, but i have gotta give props to their stellar customer service. Definitely gonna be recommending them .

Had a crystal lantern not work after 5… Had a crystal lantern not work after 5 months which is past the 90 day warranty but they still replaced it. Not sure how often they do but because they did it, I took the liberty of writing this review. Thank You for the kindness, Klarao

Product has become faulty after 6… Product has become faulty after 6 months, given it is an electrical product it is covered by electrical item warranty in the UK. They are refusing to replace/refund it. I would avoid at all cost. Their pricing is also all over the place it seems. They call their lamp “crystal refraction” which is misleading, it is acrylic.