Customer service gave me a new lamp… Customer service gave me a new lamp that arrived in a week because of their 90-day warranty. Their lights are good, and their trust is solid with their warranty. I think this is a good business and I would buy again.

The Reno Floor Lamp is absolutely… The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off button looked like a logo to me at first. But a quick email sorted everything out, and the response was immediate. Thank you so much! i'll definitely be placing another order soon.

Wretched experience They are very quick to take your money; very slow to deliver the product you paid for or refund your money. I ordered 2 Reno Floor Lamps in January. I followed up when the order hadn’t shipped after 3 weeks. At first they claimed the order was ready, and I even received a fake shipping notice, before they eventually admitted that the lamps weren’t available in the color I ordered. They stopped responding when I asked about the status of my refund, so I eventually just filed a chargeback with the credit card company.

One of our lamps broke after 115 days One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy extends for 90 days from the date of delivery for any issues. Unfortunately, as this timeframe has passed, we regret to inform you that we are unable to offer any further assistance at this time. We don't do business with them anymore

Not what they’d have you believe. I’ve just received my order and I have to say that I’m incredibly disappointed. I purchased the lamp as a birthday present for my mother, and now it’s too late to get anything else. The packaging doesn’t match what they advertise, it’s in a beaten up non-branded box that looks like it’s from a discount store. And the lamp itself, which is described as glass on their site, is some kind of plastic! I thought I was purchasing a premium product, but it seems to be a cheap drop-shipped item from China.