I ordered three, one was faulty. I ordered three. Only two functioned. I removed the third one from the box 2 months after purchase and besides not functioning, it wouldn't charge. I got in touch with Klarako, customer service requested a video, I tried to send the video and both it and my repeated written request keeps getting booted back. I am not asking for a refund, but rather a replacement. I give it two stars for the two functioning lanterns. This is not acceptable. Too bad, because I could have given the product a good review.

Second time buying from Klarako Second time buying from Klarako. Happy with their service and communication.

Wretched experience They are very quick to take your money; very slow to deliver the product you paid for or refund your money. I ordered 2 Reno Floor Lamps in January. I followed up when the order hadn’t shipped after 3 weeks. At first they claimed the order was ready, and I even received a fake shipping notice, before they eventually admitted that the lamps weren’t available in the color I ordered. They stopped responding when I asked about the status of my refund, so I eventually just filed a chargeback with the credit card company.

One of our lamps broke after 115 days One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy extends for 90 days from the date of delivery for any issues. Unfortunately, as this timeframe has passed, we regret to inform you that we are unable to offer any further assistance at this time. We don't do business with them anymore

Customer service gave me a new lamp… Customer service gave me a new lamp that arrived in a week because of their 90-day warranty. Their lights are good, and their trust is solid with their warranty. I think this is a good business and I would buy again.