My crystal lanterns stopped working on… My crystal lanterns stopped working on month 3 and I messaged Klarako about their 90-days warranty. Without hesitation they shipped and replaced my defective lamp. The fact that it didn't work is why this gets 4 stars- but also I was very pleased that they kept up their promise and I actually do adore these lights

Did a bulk order for my restaurants-… Did a bulk order for my restaurants- customer service was top notch. I have to say, managing bulk orders can be pretty troublesome and I'm happy I got the attention I deserved by Klarako's team. (Special shoutout to Kristen!)

The absolute worst! I ordered the "Minimalist Luminous… I ordered the "Minimalist Luminous Elegance Lamp." This is an overprice VERY cheap knockoff. First, I ordered on February 5, 2024 and did not receive it until March 22, 2024 after having to email support on numerous occasions. The lamps shipped directly from China and came in a box that looked like it came from a discount store. It is cheap plastic. My attempt to contact support to get a refund or shipping label has been blocked and returned as "undeliverable." This is an absolute scam.

Not what they’d have you believe. I’ve just received my order and I have to say that I’m incredibly disappointed. I purchased the lamp as a birthday present for my mother, and now it’s too late to get anything else. The packaging doesn’t match what they advertise, it’s in a beaten up non-branded box that looks like it’s from a discount store. And the lamp itself, which is described as glass on their site, is some kind of plastic! I thought I was purchasing a premium product, but it seems to be a cheap drop-shipped item from China.

Picked up three lamps Picked up three lamps, but one arrived a bit banged up. Short an email over to customer service, and they were absolute rock stars from start to finish. Seriously, major kudos! The lamps themselves are fantastic, but i have gotta give props to their stellar customer service. Definitely gonna be recommending them .