Excellent Customer Service & Standing… Excellent Customer Service & Standing by their Product. Josh E who took my email when I had questions was not only a friendly voice that I needed but a true professional. He was a man of his word and truly solidifies what making a Customer Happy really means. You can't go wrong with a company that backs what they sell! - Jesse

I wish I would have seen these reviews first I wish I would have searched these reviews before ordering. I ordered from them because they were the only place that advertised converting from one spring to two, which is what I wanted to do. They had me send pictures and measurements. I even weighed the door. The kit came but the springs were not correct. They didn't even have the end cones on them! Who sends out garage door springs without the cones? Useless. Now, as with others have stated, they will not return my calls, emails or text messages. I ended up buying a single spring from elsewhere. So, I got a couple bearings and a couple cables along with two useless springs for $150. Plus, I had to spend another $75 on the single spring. I will not be recommending these guys to anyone.

The were very helpful making sure I … The were very helpful making sure I bought the correct spring but, just as DMarley said, once you place the order to buy the product there is no way to contact customer service. I had a duplicate order which they cancelled but never refunded my PayPal account. Since December 5th ... 24 days ago ... I submitted the web-form 4 times, emailed them 8 times, called their pre-sales number (where the person that answered said he would have his manager contact support) but still have not heard back. I've turned the issue over to PayPal. Unfortunately, you can't give anyone negative 100 stars.

BUYER BEWARE BUYER BEWARE: TRAGIC LACK OF INTEGRITY WHEN THINGS GO WRONG - NO RETURNS AND THEY STUCK ME FOR $120 WITH THE WRONG SPRINGS I have a 7' two car garage with two different springs that work fine but time to change; a 24" & 30" long both 2" and 0.243 wire. GDN's online calculator claimed that two 35" long of .250 x 1.75" were equivalent at $120 to me. Arrived but when installed they were far too strong and now I need to buy the proper set. DO NOT BUY FROM A MANUFACTURER THAT DOES NOT STAND BEHIND THEIR PRODUCT

Lack of character and integrity I decided to buy my spring from here in spite of the fact that they were about 50% more expensive than other sites. I thought they were a company that operated with integrity but I was wrong. They did not send my full order and won't answer the phone nor return emails. In other words they are thieves. They stole my money.