After agreeing to cancel order they charged me for it and shipped it anyway I placed an order on garagedoornation.com at 9:30PM Nov. 19, 2018 for a torsion spring kit. The next morning I changed my mind and decided to have a local company fix the door. So I called Garage Door Nation and talked to Johnny, explained that I wanted to cancel the order and asked him to do so. He agreed to cancel it and said I should receive the credit in a few days. I then found a local company who came out that afternoon and fixed the door. The next morning I got an email from Garage Door Nation that the order had been shipped. I immediately called and talked to Johnny again and asked him why they had shipped the order after he had agreed to cancel it. He wouldn't let me talk and then abruptly told me he had other customers waiting and hung up. Obviously I am not a happy customer. By the way, the local company charged me a total of $259 installed with extra long life springs. I paid $179 for the spring kit from Garage Door Nation, so it would have only saved $80 for me to do the work myself, not hundreds like they claim.

Saved me money After my springs broke I got a quote for over 400$ for a garage door repair company to replace my torsion springs. I couldn't afford that at the time so I went looking for other options. I got the exact same springs that the local company was going to provide delivered with cables and winding bars for a little over 150$. Took me an hour to install so saved me over 200$.

Excellent service and safe instructions make all the difference! Like many home-owners I called a local service company the first time my garage door failed. It did not take too long before it failed again, and I was looking at my second set of a broken torsion spring. Using the resources made available by Garage Door Nation I learned that I never had a well balanced door in the past. I followed the safety and installation videos and instructions to a T, and was able to easily convert to a two spring system with a perfectly balanced door. My garage door is extra wide, extra tall, insulated and heavy, and I am now upgrading my door with 7" rollers.

Saved $$ thanks to GarageDoorNation and … Saved $$ thanks to GarageDoorNation and I couldnt be happier with the service they provided. I have changed more than a few garage door torsion springs in my lifetime, so I know the difference in quality. You certainly get what you pay for! And with Garage Door Nation, I can say with 100% trust that these are the highest quality parts on the web. Anyone leaving a bad review must be a competitor. I even returned the ones from Amazon as I found out they were illegally using GarageDoorNation's name and were bad parts. My tip is to make sure you are ordering from garagedoornation's official website only.

BUYER BEWARE BUYER BEWARE: The web site is not sufficient to order correct springs and the inferior springs I received looked just like the two I needed to replace, but didn’t work (at any number on windings). BE WARNED: Their no-refund policy applies even when they select the springs you need based on correct measurements, and then their springs don't work. The company could have stood behind their product and web-site, and offer to provide at least a partial credit, but instead they chose to say no. $125 out the window and then they tried to scam me for more by offering a discount on another set. Yeah, right! It appears they will just continue to create unhappy customers unnecessarily until their reputation gets catches up with them.