BUYER BEWARE BUYER BEWARE: The web site is not sufficient to order correct springs and the inferior springs I received looked just like the two I needed to replace, but didn’t work (at any number on windings). BE WARNED: Their no-refund policy applies even when they select the springs you need based on correct measurements, and then their springs don't work. The company could have stood behind their product and web-site, and offer to provide at least a partial credit, but instead they chose to say no. $125 out the window and then they tried to scam me for more by offering a discount on another set. Yeah, right! It appears they will just continue to create unhappy customers unnecessarily until their reputation gets catches up with them.

These people are scam artists These people are scam artists. They don't actually make or stock any of these products. When you order from them, they just go order the parts from another website (Service Spring Corp) for a fraction of the price, and they keep all the profit. Save yourself time and money and just order the springs directly from a manufacturer instead of paying 4x as much through these guys. In addition, the product will arrive all beat up and damaged. It looks like it was packaged by a 3 year old.

The were very helpful making sure I … The were very helpful making sure I bought the correct spring but, just as DMarley said, once you place the order to buy the product there is no way to contact customer service. I had a duplicate order which they cancelled but never refunded my PayPal account. Since December 5th ... 24 days ago ... I submitted the web-form 4 times, emailed them 8 times, called their pre-sales number (where the person that answered said he would have his manager contact support) but still have not heard back. I've turned the issue over to PayPal. Unfortunately, you can't give anyone negative 100 stars.

Scam Artists - Only received part of order - Never Responded to my Inquiries I only received part of my order, and all attempts to contact them (via email and finally out of desperation via their Facebook page) yielded no response (a canned auto-response email with "FAQs" does not count as a response). So they basically ripped me off. Note they do NOT have a phone number for contacting them anywhere on their website or their Facebook page, nor did the one email I received from a real person there (before I placed my order) contain a phone number. I was annoyed with their cheesey attempts to upsell at every opportunity - and had I noticed that they don't publish a phone number on their website, I never would have placed an order with these crooks. As for all the 5-star reviews, I can only guess that those people didn't have any issues with their order and didn't have to deal directly with this shady company. Sure they have a couple of helpful videos out on Youtube, but there are tons of videos watch, including many put out by legitimate honest people. So do your homework - like I didn't in this case - or better yet save yourself the hassle and avoid Garage Door Nation.

Saved me money After my springs broke I got a quote for over 400$ for a garage door repair company to replace my torsion springs. I couldn't afford that at the time so I went looking for other options. I got the exact same springs that the local company was going to provide delivered with cables and winding bars for a little over 150$. Took me an hour to install so saved me over 200$.