Never received my order Never received my order. I placed an order two weeks ago and still haven’t received a tracking number. I’ve left messages on all their social media platforms, emailed them, and left a voicemail. No response at all. I WANT MY MONEY BACK. This is a SCAM company who will take your money and not ship your items!

Great website and customer service I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

A brush. 20 dollars. Yup. I ordered what I thought was a mascara brush with a tin of mascara, I received just the brush. Why put a photo of the mascara tin if you will only give me the brush?? Ridiculous.

Been a long time EH customer Been a long time customer with EarthHero and they always have all the sustainable products that I need at an affordable price. One thing i noticed is certain products on their store you can buy at a lower price on a subscription and that option is set to default, so there was one time that when i purchased i forgot to select "one time" instead of "subscription" and was shipped a an order I did not really need. They're customer service is great though, and they worked with me on cancelling those and even giving me a store credit for the inconvenience! Happy to have another option that is more sustainable than Amazon :)

I got drawn in to purchase the eco… I got drawn in to purchase the eco laundry strips by a good deal for the first pack. I’m now not allowed to cancel and have been charged £9 for a pack of 32 laundry strips. I have to buy another at this price before I’m allowed to cancel. This was not made clear to me when I signed up for the subscription.