Not Actually Sustainable This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products. I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway. It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

Unresponsive I revived someone else’s item. I have had no response on getting my item or a refund or how to return the unordered item. No one answers call or returns messages. Horrible customer service

Great website and customer service I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

Why I shop EarthHero We can buy anything online these days. However, we can't always be sure what we are buying comes from a reputable and earth-friendly company. That's why I shop EarthHero. They have the widest selection of sustainable products and fantastic customer service. When I buy something from them, I buy with confidence and pride.

disappointing experince one if you call the company on this number 844 852 8935 for an inquire no one picks only music plays and the lines discconnects two if you have pay for priority delivery 10.35 for one to 3 business days your choice wont be honored it arrives 5 business days if that three if you ceo and founder you wont get a response back therefore please consider shopping experience will be in vain new york city nam myoho renge kyo