Worst customer service... Worst customer service I have ever encountered. My package was misdelievered by the USPS, My package was placed into a locked box at my mailbox but the key was not placed in my locked mailbox. I did not recieve my order and Earthhero refused to replace it. I will repurchase my products from other companies and never use Earthhero again.

My go to shop for life’s essentials My go to shop for life’s essentials, gifts, and household items! I’ve ordered everything from Girlfriend Collective leggings to phone chargers to dish brushes to baby gifts on EarthHero.com, and am always satisfied with the customer service and selection. In the day and age of instant gratification, I am always looking for a more sustainable way to be a consumer. EarthHero.com does the work for me so I can trust my purchases are quality and friendly to the environment. I am always impressed with the shipping speed. 10/10 recommend EarthHero to my friends and family!

Great website and customer service I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

A brush. 20 dollars. Yup. I ordered what I thought was a mascara brush with a tin of mascara, I received just the brush. Why put a photo of the mascara tin if you will only give me the brush?? Ridiculous.

Poor quality product and customer care No cushion at all in sole, think of walking on a thin layer of suede and boiled wool. Not my idea of quality or comfort in a slipper. My fault was that i gave them a chance and wore them for about 20-30 minutes inside my home but got a small stain on the suede soles. Since they don't stand behind their quality they emphasize that they cannot accept returns unless they are unused and in same condition as arrived. I do understand trying to avoid someone sending back shoes wore for a year but i also understand good customer service and looking at a long term profit of satisfied customers vs a short term profit of get every buck you can despite the customer satisfaction. Buyer beware, you will not be valued.