Machine was absolutely filthy Machine was absolutely filthy. The machine upon collection was in an absolute state, I spent about 40 minutes pulling hair and fibres out of the filter, hose, and off the bottom of the machine. The hand tool is pretty useless IMO too. I am positive that if you used a brand new machine, or one that had been cleaned properly, then it would be fine because the machine cleans lovely. Just this one experience, my first experience, has been pretty gross. I could have called their customer service, but honestly RugDoctor. 100% of your machines should be clean WITHOUT the need to leave a garbage review or have to call. I just don't have the time to be faffing around finding another machine.

I bought a spot cleaner and it broke… I bought a spot cleaner and it broke down after few months. Rang customer service, but they literally failed to collect it 4 times within 2 months time and didn’t even bother to let me know. Shocking customer service, money and time wasters. DO NOT BUY from this dodgy company!!!!‼️‼️‼️‼️

Very happy! Well, that was a really pleasant experience, booking a standard Rug Doctor machine on line, collecting it from a local Tesco store and then using the machine to clean carpets in the living room and hallway, having just decorated. The booking process was very simple, the collection was straightforward and using the machine itself was easy too, and really effective! Less than half price of getting a local company in to do the same thing, so we’re very happy. Highly recommended.

Amazing results with Rugdoctor! Slight issue on collection with the locker code door not opening, but got straight through to an advisor to resolve the the problem within minutes, on a Saturday (very impressed!). This machine is amazing and very easy to use. Carpets have come up like new after 2 go’s. Pet marks have vanished! Highly recommended, very happy customer.

Easy to book and use Easy to book and collect from my local Asda. Very straightforward to use and has cleaned our carpets very well. Only issue we had was the machine was dirty when collected with dirty water still inside it. I had to spend half an hour cleaning it before being able to take inside my house. It’s quite heavy so if you’re not feeling strong take someone with you if renting it from somewhere to help you get it out of the locker and into your car.