Very Good I hired the machine online and collected it in store. Instructions were easy to follow and I purchased the cleaning solutions too. I hired for two days but got called into work so I wanted to extend it, I emailed in and a few hours later I had a call from RugDoctor (Gareth called from memory, apologies if I’ve got this wrong) a quick conversation and he extended my rental. Quickly, effectively and simply. The machine also did a great job on my carpets. What more could you want!

Rubbish machine We wanted to refresh carpets in our house. Totally rubbish machine. Unable to purchase 4l of formula, as not available in 3 different locations. Waste of the money and most importantly time! How this company can survive with these poor reviews is beyond me.

Easy to book and use Easy to book and collect from my local Asda. Very straightforward to use and has cleaned our carpets very well. Only issue we had was the machine was dirty when collected with dirty water still inside it. I had to spend half an hour cleaning it before being able to take inside my house. It’s quite heavy so if you’re not feeling strong take someone with you if renting it from somewhere to help you get it out of the locker and into your car.

Hire machine heavy, hard to manoeuvre and unsuited to domestic uses Carpets cleaned ok but poor suction on the main machine meant I needed to use the hand tool to vacuum up moisture over the whole carpet. The main machine is also very heavy, unwieldy and impossible to manoeuvre in small rooms. The professional hire machine is poorly suited to domestic situations.

Machine was absolutely filthy Machine was absolutely filthy. The machine upon collection was in an absolute state, I spent about 40 minutes pulling hair and fibres out of the filter, hose, and off the bottom of the machine. The hand tool is pretty useless IMO too. I am positive that if you used a brand new machine, or one that had been cleaned properly, then it would be fine because the machine cleans lovely. Just this one experience, my first experience, has been pretty gross. I could have called their customer service, but honestly RugDoctor. 100% of your machines should be clean WITHOUT the need to leave a garbage review or have to call. I just don't have the time to be faffing around finding another machine.