Hire machine heavy, hard to manoeuvre and unsuited to domestic uses Carpets cleaned ok but poor suction on the main machine meant I needed to use the hand tool to vacuum up moisture over the whole carpet. The main machine is also very heavy, unwieldy and impossible to manoeuvre in small rooms. The professional hire machine is poorly suited to domestic situations.

Ordered online Did a good clean -Bad experience from… Ordered online -Bad experience from shops . Yes it’s heavy ,have a spare towel at hand take your time using and reading instructions . Did a good job cleaning.Couldn’t remove all water from unit before returning .Sales people and delivery driver were very helpful

Think it’ll be better to hire a cleaner! Was really excited to rent one of these. The actual cleanliness of mine wasn’t too bad compared to what others have said. I only went over the same area once as directed with the main machine but I kept noticing the place where the suds and water is meant to go, just was empty after only doing 2-3 runs on the carpet so I kept filling up. Then I used the hand held attachment which seemed to work better but when I was going over the carpet, I noticed it was still picking up so much black. So why does it say only go over once if it’s clearly not cleaning it properly. Carpets are seriously soaked and I’m abit worried about how they’re gonna dry

Very Good I hired the machine online and collected it in store. Instructions were easy to follow and I purchased the cleaning solutions too. I hired for two days but got called into work so I wanted to extend it, I emailed in and a few hours later I had a call from RugDoctor (Gareth called from memory, apologies if I’ve got this wrong) a quick conversation and he extended my rental. Quickly, effectively and simply. The machine also did a great job on my carpets. What more could you want!

Excellent machine Unlike the other reviews ,we rented a Rug-Doctor to be delivered which was a nightmare WOULD NOT RECOMMEND that ,as delivery company a nightmare ,I'd say get it from the shop ..yes they are cumbersome( it's an industrial machine and powerfull if used properly ) ,yes they don't have a big tank ,yes sometimes they don't have the shampoo availablein store as there busy , BUT it did a fantastic job of carpets I must say didn't look that dirty ,but the filth was embarrassing frankly .. The suction very good ..I think where people are going wrong is there dragging it too quickly ,and maybe not spot treating troublesome areas? ( Maybe rug doctor should add this to there paperwork of instructions ) it took a few runs to get used to it ..but overall very good ..we had trouble with delivery van and complained o Rug-Doctor several times and was promised a refund of £20 delivery which has not appeared in bank ( has now THANK YOU ...YET the customer service were very helpful top marks apart from refund which i will contact them about again .would Def recommend but be patient and remember it's not a domestic machine ..